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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Exterior
Free daily buffet breakfast
Standard Room, 2 Double Beds, City View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View map
538 West 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(41 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(63 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.4 out of 10
Very good
(78 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.0 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Sheraton New York Times Square Hotel
Manhattan
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
3.7 out of 5, Good, 8,023 reviews
The price is NZ$354
includes taxes & fees
25 May - 26 May
Sheraton New York Times Square Hotel

About the area

New York

A stay at Holiday Inn Express New York - Manhattan West Side by IHG places you in the heart of New York, within a 15-minute walk of Manhattan Cruise Terminal and Times Square. .This hotel is 0.6 mi (1 km) from Broadway and 0.7 mi (1.1 km) from Rockefeller Center.

What's nearby

  • Intrepid Sea, Air and Space Museum - 5 min walk - 0.5 km
  • Jacob K. Javits Convention Center - 11 min walk - 1.0 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km
  • Rockefeller Center - 14 min walk - 1.2 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 43 min drive

Restaurants

  • ‪Valla Table - ‬4 min walk
  • ‪Hardware Bar - ‬2 min walk
  • ‪Kochi - ‬4 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪Veritas Studio Wines - ‬5 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 177 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Manhattan Side

Holiday Inn Express Manhattan Side Hotel

Holiday Inn Express Manhattan Side Hotel New York West

Holiday Inn Express New York Manhattan West

Holiday Inn Express New York Manhattan West Side

New York Manhattan West Side

Holiday Inn Express New York Manhattan West Side Hotel

Holiday Inn Express New York Manhattan West Side

Holiday Inn Express New York Manhattan West Side by IHG

Holiday Inn Express New York Manhattan West Side an IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 994 out of 2402 reviews
Rating 8 - Good. 693 out of 2402 reviews
Rating 6 - Okay. 400 out of 2402 reviews
Rating 4 - Poor. 167 out of 2402 reviews
Rating 2 - Terrible. 148 out of 2402 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

CHAHO

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Feb 2026

6/10 Okay

Yeilan

Stayed 1 night in Feb 2026

6/10 Okay

Noor

Stayed 1 night in Feb 2026

8/10 Good

Leslie, SARANAC LAKE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the comfortable bed! Nice location and good breakfast!
Stayed 1 night in Feb 2026

10/10 Excellent

Casey

Stayed 4 nights in Feb 2026

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff never failed to assist in room service. Complimentary breakfast was also good.
Stayed 6 nights in Feb 2026

6/10 Okay

Ant, Stalybridge

Liked: Cleanliness
Room was tidy, decent location, and the staff on reception were brilliant. However, on day of departure, I had a long day ahead, and check out time wasn't till 11:00, so I wanted a bit of a lie in, but I had at least three knocks on the door from people wanting to come and tidy the room. Not ideal at all.
Stayed 3 nights in Feb 2026

10/10 Excellent

Carolann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was so sweet, the rooms were comfy, great views, AWESOME, quiet and convenient location!!! This will be my go to any time I come to NYC!!
Stayed 5 nights in Dec 2025

10/10 Excellent

James

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Great over all experience
Stayed 1 night in Feb 2026

2/10 Terrible

Remo

Liked: Cleanliness, staff & service
Disliked: Amenities
Both nights I stayed, there were quite a few extremely loud (doors slamming, people talking and yelling loudly in the hallways and rooms) unsavory guests making noise from 7pm ‘till 5am. The hotel did nothing about it. It didn’t feel safe.
Stayed 2 nights in Feb 2026

10/10 Excellent

Sathwik reddy

Stayed 1 night in Feb 2026

8/10 Good

Wilmarie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff so friendly, the room perfect clean a little small but nothing crazy. The only thing can get better is the breakfast, was a mess, there were no eggs on any of the days, it was all bread, muffins and more bread. No fruits, the pancakes always runout.
Stayed 3 nights in Feb 2026

10/10 Excellent

Juan

Great holet
Stayed 4 nights in Feb 2026

10/10 Excellent

Cleveland G. Nelson

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and professional
Stayed 3 nights in Feb 2026

8/10 Good

MARIAN ESPEJO, PIONEER

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room although space is tight, breakfast was ok, staff is really not friendly and rushing.
Stayed 4 nights in Jan 2026

6/10 Okay

Atziry

Stayed 7 nights in Feb 2026

10/10 Excellent

Mohammed

Stayed 1 night in Feb 2026

10/10 Excellent

Ruby

Stayed 1 night in Jan 2026

8/10 Good

Giuseppe

Stayed 1 night in Feb 2026

10/10 Excellent

Silvia

The breakfast was a good option. They had a variety of hot breakfast items each day.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jakub

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, breakfast was great. One important safety observation: i took the stairs down and the door on ground floor was locked - you'd get stuck in emergency. Please remediate ASAP.
Stayed 2 nights in Feb 2026

4/10 Poor

Manolo

Liked: Amenities
Disliked: Property conditions & facilities
There rooms very small * There not have a The rooms and the bathroom are very small. The rooms are very small and don't have a microwave.
Stayed 2 nights in Feb 2026

10/10 Excellent

Diego Alejandro Fallas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous and the place was very good
Stayed 5 nights in Jan 2026

10/10 Excellent

Brenda

Stayed 2 nights in Feb 2026

6/10 Okay

miyu

Stayed 3 nights in Feb 2026