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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Business centre
Standard Room, 1 King Bed (Extra Floor Space)
Exterior
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(62 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(32 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(37 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(20 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

8.6 out of 10
Excellent
(51 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(69 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Sheraton New York Times Square Hotel
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 5,330 reviews
The price is NZ$395
includes taxes & fees
23 Nov - 24 Nov
Sheraton New York Times Square Hotel

About the area

New York

A stay at Holiday Inn Express New York - Manhattan West Side by IHG places you in the heart of New York, within a 10-minute walk of Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum. .This hotel is 0.5 mi (0.8 km) from Jacob K. Javits Convention Center and 0.6 mi (0.9 km) from Times Square.

What's nearby

  • Manhattan Cruise Terminal - 6 min walk - 0.6 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km
  • Rockefeller Center - 19 min walk - 1.6 km
  • Madison Square Garden - 8 min drive - 4.2 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪Sullivan Street Bakery - ‬3 min walk
  • ‪Cantina Rooftop - ‬2 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 177 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 918 out of 2232 reviews
Rating 8 - Good. 648 out of 2232 reviews
Rating 6 - Okay. 368 out of 2232 reviews
Rating 4 - Poor. 158 out of 2232 reviews
Rating 2 - Terrible. 140 out of 2232 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David Falcon

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Navkiran

Stayed 2 nights in Jul 2025

8/10 Good

Archana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

gennell

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Food options werent great. Couldnt get fresh eggs or even pancakes. Food was not made with love. Potatoes dry, eggs watery, sausage hard.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Stayed 4 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
This is a really nice NY hotel option. Affordable (at least for NYC), and well-run. The staff were great. Good shower and A/C, really made NYC in a hot, hot summer tolerable. The breakfast area is kind of a madhouse, the space just not big enough to accommodate the crush of people using it every morning.
Stayed 10 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, would stay again.
Stayed 4 nights in May 2025

10/10 Excellent

Prem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly staff.
Stayed 4 nights in Jun 2025

6/10 Okay

Seanah

Liked: Cleanliness, staff & service
Great
Stayed 3 nights in Jul 2025

10/10 Excellent

elham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely helpful and polite! They made a good memory of staying in that hotel for me.
Stayed 2 nights in Jul 2025

8/10 Good

gil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The aircon in Room 317 was loud.
Stayed 3 nights in Jul 2025

10/10 Excellent

Devy Jane

Stayed 2 nights in Jul 2025

8/10 Good

Jacqueline

Stayed 3 nights in Jul 2025

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a typical 3 Star hotel in major cities, there is a lot of construction going on around the hotel so noise even on weekends was happening in the early morning hours. I reserved a 1 queen room and it was misleading as I sleep on a queen at home and this was FULL bed so had I known I would have done a 2 bed room. We also had an accessible room which I love but wish they had done a better job with bathroom drainage from the shower, had to put two towels down to keep water from soaking the whole bathroom. The A/C worked amazing, bed was comfortable, housekeeping was amazing as well. The hotel offers a free hot breakfast which is a draw for school trip so I'm the mornings it was a zoo worse than Disney World buffet lines, the ran out of juices on the weekend which was sad for my son who is a picky on what he will drink. The food was good and changed each morning what was available. The best selling point is it is 6 blocks from Time Square and 1 to 2 blocks from some amazing restaurants. For the price it is a good value for what ouu receive
Stayed 4 nights in Jul 2025

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad

Was avaerage
Stayed 4 nights in Jul 2025

6/10 Okay

Loyda, New Bedford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I waiting more then 1 hour for check in and also my room is dirty with hair in the bath and garbage and also the refrigerator has old food inside . and the TV don 't working right.
Stayed 3 nights in Jun 2025

8/10 Good

Awilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Jul 2025

10/10 Excellent

Dharmendrasinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 5 nights in Jul 2025

2/10 Terrible

Nickeisha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 1 night in Jul 2025

10/10 Excellent

Joan

Stayed 1 night in Jul 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is located about 15 minute walk to timea square and a couple of blocks away from closest bus. We werent aware of the works going on at the hotel and were suprised to find no outdoor seating and the outdoor area covered in scaffolding, additionally there were workmen going up and down past our window doing repairs that started quite early in the morning. The room itself was spacious with a comfortable bed, aircon worked perfectly and there were coffee making facilities. The fridge did work but only kept things cool rather than cold. However the thing that ruined our stay was breakfast. There were far too many people and not enough seating or food. We tried at several different times but it was still unpleasant. Food ran out as quickly as it was bought out and it was impossible to move around safely and comfortably. Pros- location, room space, aircon and general cleanliness of hotel. Local shops for food, drinks and bars etc. Cons- breakfast was over crowded, disorganised and not enough food or coffee. Lifts during breakfast. No warning of works at the hotel. Reception had 1 small sofa so not ideal when waiting for cabs etc.
Stayed 7 nights in Jul 2025

6/10 Okay

Rafael

Stayed 3 nights in Jul 2025

6/10 Okay

jose

Stayed 1 night in Jul 2025