While traveling to NYC for Fashion Week, my husband couldn’t join last minute, leaving me to travel alone with our two young kids (ages 4 & 6). I can’t say enough great things about The New Yorker Hotel and their phenomenal staff. From the moment I called to confirm early check-in, Neida was incredible—warm, helpful, and reassuring. She even gave detailed directions from the airport to save money and suggested family-friendly activities. Meeting her in person felt like seeing a beloved relative—she made us feel like family.
Mohammed at check-in was also fantastic, helping us get a spacious, clean room—rare for NYC! The elevator security staff were consistently friendly and made us feel safe and welcome. When we had a guest, they confirmed with us and kindly escorted them up.
Housekeeping was attentive, the location was perfect, and I never once felt unsafe. As a frequent traveler, I’ve rarely encountered such genuine hospitality. I’d give this hotel 5+ stars—a truly exceptional experience!