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Hotel Hugo

4.5 star property

Photo gallery for Hotel Hugo

3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
Property amenity
Front of property – evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Room service

Explore the area

View map
525 Greenwich Street, New York, NY, 10013
  • Place, Washington Square Park
    ‪11 min walk‬
  • Place, National September 11 Memorial & Museum
    ‪3 min drive‬
  • Place, The High Line Park
    ‪4 min drive‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪19 min drive‬

Room options

Superior King Room

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(37 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Double Room (Double Double)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe King Room Non Smoking

  • Sleeps 2

Superior Double Double

  • Sleeps 4

Deluxe Double Double

  • Sleeps 4

View all photos for Superior King Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior King Accessible

  • Sleeps 2

Deluxe King Accessible

  • Sleeps 2

View all photos for Loft Suite ADA

Living area

Loft Suite ADA

  • Sleeps 2

Superior Double Double ADA

  • Sleeps 4

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About the area

New York

Located in New York (Manhattan), Hotel Hugo is a 5-minute walk from Hudson River Park and 14 minutes by foot from Washington Square Park. .This family-friendly hotel is 1 mi (1.6 km) from Whitney Museum of American Art and 1.3 mi (2.2 km) from The High Line Park.

What's nearby

  • Hudson River Park - 3 min walk - 0.3 km
  • Washington Square Park - 11 min walk - 1.0 km
  • Whitney Museum of American Art - 19 min walk - 1.6 km
  • National September 11 Memorial & Museum - 3 min drive - 2.1 km
  • The High Line Park - 4 min drive - 2.8 km

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪Westville - ‬3 min walk
  • ‪Ear Inn - ‬1 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪sweetgreen - ‬2 min walk
  • ‪Just Salad - ‬2 min walk

About this property

Hotel Hugo

Luxury hotel with bars and a 24-hour fitness center
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 122 individually decorated guestrooms, featuring iPod docking stations and minibars. Your pillowtop bed comes with Egyptian cotton sheets. 32-inch flat-screen televisions are provided, with cable programming available. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features concierge services, babysitting (surcharge), and discounted use of a nearby fitness facility.
Stop by Felix Roasting Co. for lunch, dinner, or brunch, where this restaurant specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Continental breakfasts are available daily from 7 AM to 1:00 PM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in New York? This hotel has 500 square feet (46 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 1:00 PM.
Felix Roasting Co. - This café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Property amenities

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 55 per day)
  • Parking on site (USD 55 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7 AM to 1:00 PM for a fee: USD 18 to 26 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Azul on the Rooftop
  • Bar Hugo
  • Felix Roasting Co.

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • High chair

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75.00 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1014 reviews
Rating 8 - Good. 245 out of 1014 reviews
Rating 6 - Okay. 136 out of 1014 reviews
Rating 4 - Poor. 81 out of 1014 reviews
Rating 2 - Terrible. 57 out of 1014 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Hugo Rooftop

Excellent Rooftop .
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for price! Great location.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location! The room was exactly what I was looking for, very clean, modern and comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location, clean and comfortable, good breakfast/dining options
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicholas

great
Stayed 1 night in Jul 2025

10/10 Excellent

Naomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a terrific stay, comfy bed & nice staff

I’ve never been disappointed by Hotel Hugo- and I’ve stayed there at least six times for trips of 2-5 nights each time. The rooms are the perfect size, and by NYC standards are pretty spacious (especially compared to another very popular hotel a few blocks away). The room AC was blasting in the hot humid summer thank goodness, and the hotel staff are so friendly (also there’s comp cold brew which was yummy). Only negative is the food at the rooftop bar was very average.
Stayed 5 nights in Jul 2025

8/10 Good

Alyssa

Stayed 1 night in Jul 2025

8/10 Good

Jessica, Pittsburgh

Liked: Cleanliness
Was nice, lacked any thrills, for price was good. Location was awesome
Stayed 2 nights in Jul 2025

2/10 Terrible

Walid

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I am writing to express my deep disappointment with our recent stay at your hotel. Upon arrival, we were shocked to find the room in unacceptable condition — it was dirty, the sink and phone were not functioning, and the so-called fridge wasn’t working either. We immediately reported these issues to the front desk, and while the reception staff initially promised to waive our resort fees for the inconvenience, only two nights were removed upon checkout — despite the problems persisting throughout our stay. This was not only misleading but also reflects very poorly on your customer service. Overall, this experience was far below what we expected, and we left extremely dissatisfied. I hope you take this feedback seriously and take the necessary steps to improve both your facilities and your service.
Stayed 4 nights in Jul 2025

8/10 Good

Roberto, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and location. Busy rooftop venues make elevators crowded and slow.
Stayed 3 nights in Jul 2025

8/10 Good

Miray

Stayed 2 nights in Jun 2025

8/10 Good

Meagan

Business traveller
Liked: Cleanliness, staff & service
Hotel Hugo was decent. I would stay here again, but nothing amazing. When I first went into the room it had a bit of a funky smell, so I sprayed some perfume around to help. The outlets didn’t work in some areas, the TV sound wouldn’t work, and the ceiling in the bathroom was in rough shape. Other than that, it was fine. Good room size, convenient location for me, felt safe, etc.
Stayed 3 nights in Jul 2025

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice the rooms were a bit outdated and it was not great that you don’t get access the roof top as a guest if there is an event.
Stayed 1 night in Jul 2025

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Stayed 5 nights in Jul 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Vey good location
Stayed 1 night in Jul 2025

10/10 Excellent

Yemily Hernandez

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location close to restaurants, cafes and bars. The staff were also very friendly and helpful. Highly recommended!
Stayed 3 nights in Jun 2025

10/10 Excellent

Scott

Stayed 2 nights in Jul 2025

10/10 Excellent

Letizia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Roof top bar
Stayed 1 night in Jun 2025

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Isabel

Travelled with family, Business traveller
Liked: Amenities
Great hotel, comfortable and clean
Stayed 2 nights in Jun 2025