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Sheraton Brooklyn New York Hotel

4.0 star property

Photo gallery for Sheraton Brooklyn New York Hotel

Exterior
Room, 1 King Bed, Balcony
Reception
Bar (on property)
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View map
228 Duffield Street, Brooklyn, NY, 11201
  • Barclays Center Brooklyn
    ‪16 min walk‬
  • Brooklyn Bridge
    ‪2 min drive‬
  • Brooklyn Cruise Terminal
    ‪5 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

  • 49 sq m
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Double Beds

7.6 out of 10
Good
(7 reviews)
  • 49 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(84 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.0 out of 10
Very good
(194 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Balcony

  • 18 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Double Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Aloft New York Brooklyn

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
4.1 out of 5, Very good, 1,040 reviews
The price is NZ$390
includes taxes & fees
19 Oct - 20 Oct
Aloft New York Brooklyn

About the area

Brooklyn

With a stay at Sheraton Brooklyn New York Hotel, you'll be centrally located in Brooklyn, within a 5-minute drive of Barclays Center Brooklyn and Prospect Park. .This hotel is 2.8 mi (4.5 km) from Brooklyn Cruise Terminal and 3 mi (4.8 km) from Wall Street.

What's nearby

  • Barclays Center Brooklyn - 16 min walk - 1.4 km
  • Brooklyn Bridge - 2 min drive - 2.1 km
  • Wall Street - 4 min drive - 3.5 km
  • Brooklyn Cruise Terminal - 5 min drive - 3.6 km
  • One World Trade Center - 6 min drive - 4.6 km

Getting around

  • Jay St. - Tech Station - 3 min walk
  • Brooklyn Flatbush Avenue Station - 13 min walk
  • John F. Kennedy Intl. Airport (JFK) - 54 min drive

Restaurants

  • ‪Tio Pio - ‬2 min walk
  • ‪Chihiro Tea - ‬1 min walk
  • ‪Little Pizza Parlor - ‬1 min walk
  • ‪Dig - ‬2 min walk
  • ‪Gong Cha - ‬2 min walk

About this property

Sheraton Brooklyn New York Hotel

Hotel with a restaurant, near Barclays Center Brooklyn
Sheraton Brooklyn New York Hotel offers 321 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Brooklyn hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 321 guestrooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have designer toiletries and hair dryers.
Take in the views from a garden and make use of amenities such as wireless internet access (surcharge) and concierge services. Additional amenities at this hotel include wedding services, a television in a common area, and a ballroom.
Grab a bite to eat at Avere, a restaurant which features a bar/lounge, or stay in and take advantage of the room service.
Featured amenities include wired internet access (surcharge), limo/town car service, and a computer station.
Avere - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Avere

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (58 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2010
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 9:00 PM to 9:00 AM
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 150.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per accommodation, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel
Sheraton Hotel Brooklyn New York
Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel Hotel
Sheraton Brooklyn New York Hotel Brooklyn
Sheraton Brooklyn New York Hotel Hotel Brooklyn

Sheraton Brooklyn New York Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 643 out of 1343 reviews
Rating 8 - Good. 324 out of 1343 reviews
Rating 6 - Okay. 181 out of 1343 reviews
Rating 4 - Poor. 93 out of 1343 reviews
Rating 2 - Terrible. 102 out of 1343 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We didn’t get what we boooked

We reserved a room with a king-sized bed and were given a room with two double beds. When I pointed out their mistake, the night manager said there was nothing he could do. All of the rooms with king-sized beds had issues with cooling, the temperature in the room was 80 degrees or more. No compensation, no alternative. Is this hotel really a Sheraton ?
Stayed 1 night in Jun 2025

8/10 Good

dhinu

Travelled with family
Liked: Cleanliness, staff & service
The shower head was fixed in one setting. The temperature kept changing from cold to hot at a given setting. Room service kept leaving just two coffees, even when we had asked for more.
Stayed 3 nights in Jun 2025

2/10 Terrible

anthony, Clinton

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was not friendly. The shower was broken. The phones didn’t work outdated.
Stayed 1 night in Jun 2025

6/10 Okay

Hemantkumar

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Edlira

Travelled with family
Disliked: Cleanliness, amenities
The room was dirty and sheets werw not changes. Switched to another room and the shower was dirty and not cleaned properly. The housekeeping lack cleanliness. Very poor costumwr service. This is not how a Sheraton hotel should be run. No amenities or even serv8ng any coffee in the lobby. The next door hotel has coffee and snacks for their guests. Very poor service
Stayed 2 nights in Jun 2025

4/10 Poor

Josefa

Travelled with family
Disliked: Property conditions & facilities
The AC was broken. We slept in the heat. We were promised another room but then told the room was taken and no other accommodations so we left and stayed with a relative.
Stayed 2 nights in Jun 2025

10/10 Excellent

Derek

Stayed 1 night in Jun 2025

8/10 Good

KerryAnn, Centennial

Liked: Cleanliness, property conditions & facilities
Very professional service.
Stayed 3 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jump Up, Get Down

The hotel was clean, the staff friendly, and the room quite spacious and affordable. A splendid time was had by all.
Stayed 2 nights in Jun 2025

2/10 Terrible

Ruben

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff clean rooms (only complaint is the noise outside all night but I guess that just NYC) the are has a lot to do easy to travel
Stayed 3 nights in Jun 2025

6/10 Okay

griselda

Travelled with family
Disliked: Property conditions & facilities
Upon arrival we did not know the AC was not working in the hotel as we tried to turn on the AC. The hotel staff were able to get us a room at a sister hotel and were given a nice room very close by that made up for no AC.
Stayed 3 nights in Apr 2025

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning unit in the room (1810) worked well but was very loud.
Stayed 2 nights in Jun 2025

8/10 Good

Natalia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Convenient spot to access by subway from JFK AIRPORT.
Stayed 3 nights in May 2025

10/10 Excellent

Jobi

Stayed 3 nights in Jun 2025

2/10 Terrible

Daren

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Anibal G

Stayed 2 nights in Jun 2025

2/10 Terrible

Luis

Travelled with family
Disliked: Property conditions & facilities
Air condition did not work properly, the room was very hot
Stayed 6 nights in Jun 2025

6/10 Okay

Mardy

So do
Stayed 1 night in May 2025

4/10 Poor

Cassandra

Disliked: Amenities
Slow, rude fro t desk service
Stayed 2 nights in Jun 2025

6/10 Okay

Karl

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The condition of this hotel isn’t great. The ceiling had a big hole in it above the shower. When the shower is running, water accumulates in the tub and your feet would be submerged the entire time. The shower head is malfunctioning, will only spray in a jet stream, waterfall mode doesn’t work. There was hair on 2 of the towels. I would expect more for a nightly rate of almost $400/night in the middle of the week!
Stayed 3 nights in Jun 2025

4/10 Poor

Mandy L

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shower did not work, the staff were not very helpful
Stayed 3 nights in May 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort

Decent stay in Downtown Brooklyn

Decent stay, perfect location for touring or business right in Downtown Brooklyn. I live locally but am between apartments and using it while I apt search. Rooms—both furniture, linens and toiletries could use some major upgrades/updates. Elevators, coffee machines, and other things were frequently down which was a bummer when you consider the price and Sheraton brand but overall a clean and decent stay, plenty of nearby cafe, dining, entertainment options to use it as a base.
Stayed 6 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and easy. The staff was helpful and polite.
Stayed 3 nights in May 2025

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The shower head would only work on 2
Stayed 3 nights in May 2025