2/10 Terrible
Makayla
Business traveller
7 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
BED BUGS & ZERO ACCOUNTABILITY
I stayed at Tryp Times Square this week for a work trip, and on the very first night found live bed bugs crawling in my bed. I took clear photos and videos, immediately went to the front desk around 11:30 PM, and was told there was “no management in the building” at that hour, so no one could authorize a refund or cancellation. The best they could do was hand me a piece of paper with the general manager and owner’s contact info which, of course, turned out to be useless, since neither has responded to a single email.
I left that night, booked another hotel down the street at my own expense, and have now spent days trying to reach anyone in management while they completely ignore me. It’s beyond unacceptable. For a hotel under the Wyndham name, you’d think they’d take a health and sanitation issue seriously, but apparently customer safety isn’t a priority here.
If you value your sleep, your belongings, or literally your skin, do not stay here. This place is filthy, disorganized, and run by people who disappear the second there’s an actual problem to solve. I travel for work constantly and have never experienced something this disgusting or unprofessional.
Makayla
Stayed 2 nights in Nov 2025