6/10 Okay
Alex
Travelled with partner
21 Dec 2025
Liked: Cleanliness, amenities
Room was ok. For a Hilton I thought it would be better. Could do with an update with better placed plug sockets and some USB plug sockets. It is 2025 and people need multiple sockets to charge phones, tablets, watches etc.
Only 1 lift out 3 working due to upgrading. I call that poor planning. They should have had all 3 or at least 2 out of 3 ready for the busiest time of year.
Staff were underwhelming. Our flight home was cancelled and we had to find accommodation for another night. I understand they couldn’t accept us as they were fully booked. I would have appreciated some sort of effort to see if other Hilton hotels available but no, just a shrug of the shoulders pretty much and left to sort ourselves out. I understand that it is probably over there pay grade. I phone call or some sort of contact with other Hilton hotels would have been put our anxiety at ease. I am disappointed because i expect staff from the Hilton brand would excel at customer service, but they didn’t.
Alex
Stayed 4 nights in Dec 2025