Compare Family Hotels in Newbury

The room was so clean and tidy and the staff at the front desk are very friendly as well as so respect full .

There are pros and cons with this property. We came on a Saturday night after we had lost power the night before. Planned to use the pool, there is a weird reservation system that they use after 5PM. I've traveled all over the country and have never encountered something like this. However, I'm sure it is in place for a reason. We decided to swim in the morning after breakfast, pool was closed. The highlight of our stay was certainly the breakfast. The gentlemen running the omelet station were wonderful, and very attentive with good customer service. The offerings were generous for a "free" breakfast. Scrambled eggs, hash browns, bacon, sausage, grits. Pastries, dry cereal, waffle maker, yogurts, and fruit. My main concern was with the customer service of front desk and the on site restaurant. I called down to the front desk 3 times in the evening to ask if linens could be brought up to our room for the pull out bed. Each time, the phone was answered and then hung back up. My husband ended up going down to get them. If you know you will need them, just ask for them at check in. Additionally, I called the on-site restaurant twice to try to order room service and had the same encounter. Rang, and hung up on. Not even a "I'm helping another customer, can you hold please?". The room was clean enough, there were certainly some maintenance things that were not up to par. There were tile that were being held on by masking tape near the mini fridge, but overall not horrible.

Yes it is winter and we had heat

Shuttle between the Cleveland clinic and hotel was timely and appreciated. Though there was a coffee maker in the room, it only had decaf coffee for the keurig.

Hotel was clean, friendly, and close to all we did

Hotels common areas were very clean with the exception of the pool area. On Saturday evening the pool area and lots of towels laying all over the floor with pooled up water on the sides. Granted the pool are was very overcrowded and never saw staff except to bring in more requested towels.