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Crowne Plaza Niagara Falls NY Riverside by IHG

3.5 star property

Photo gallery for Crowne Plaza Niagara Falls NY Riverside by IHG

Property amenity
Exterior
Terrace/patio
Banquet hall
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Breakfast available

Explore the area

Map
7001 Buffalo Avenue, Niagara Falls, NY, 14304
  • Niagara Falls State Park
  • Fashion Outlets of Niagara Falls
    ‪3 min drive‬
  • Rainbow Bridge
    ‪8 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Roll-in Shower (Communications, Mobility)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room

  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Queen Beds, Roll-in Shower (Communications, Mobility)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, City View

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Bedroom

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 2 Bedrooms

  • 63 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, River View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Bedroom, River View

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, River View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Premium Room, 1 King Bed, River View

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, Pool View

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 2 Bedrooms

  • 47.4 sq m
  • Sleeps 8
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Hearing Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, River View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, River View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, Hearing Accessible

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, River View

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from room

Seneca Niagara Resort & Casino

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.3 out of 5, Excellent, (3377)
The price is NZ$346
for 1 room
includes taxes & fees
30 Jun - 1 Jul
Seneca Niagara Resort & Casino

About the area

Niagara Falls

Located in Niagara Falls, Crowne Plaza Niagara Falls NY Riverside by IHG is on a river, a 4-minute drive from Fashion Outlets of Niagara Falls and 6 minutes from Niagara Falls State Park. .This hotel is 4.9 mi (7.8 km) from Rainbow Bridge and 5.1 mi (8.2 km) from American Falls.

What's nearby

  • Fashion Outlets of Niagara Falls - 3 min drive - 3.3 km
  • Seneca Niagara Resort & Casino - 8 min drive - 8.3 km
  • Rainbow Bridge - 8 min drive - 9.0 km
  • American Falls - 9 min drive - 9.0 km
  • Cave of the Winds - 9 min drive - 9.0 km

Getting around

  • Niagara Falls Station - 14 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive

Restaurants

  • ‪Subway - ‬6 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Olive Garden - ‬4 min drive
  • ‪Panera Bread - ‬4 min drive
  • ‪Burger King - ‬4 min drive

About this property

Crowne Plaza Niagara Falls NY Riverside by IHG

Riverfront hotel with a fitness center and a 24-hour business center
Crowne Plaza Niagara Falls NY Riverside by IHG offers 141 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 141 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
You can enjoy a meal at Bella Vista Ristorante serving the guests of Crowne Plaza Niagara Falls NY Riverside by IHG, or stop in at the grocery/convenience store. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Niagara Falls? This hotel has 8673 square feet (806 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Bella Vista Ristorante - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: USD 9 to 18 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bella Vista Ristorante

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,673 square feet of conference space
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (84 centimetre high)
  • Lever door handles
  • Lift (183 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (106 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 9 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside by IHG Hotel
Crowne Plaza Niagara Falls NY Riverside an IHG Hotel
Crowne Plaza Niagara Falls NY Riverside by IHG Niagara Falls

Crowne Plaza Niagara Falls NY Riverside by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 375 out of 1003 reviews
Rating 8 - Good. 235 out of 1003 reviews
Rating 6 - Okay. 179 out of 1003 reviews
Rating 4 - Poor. 111 out of 1003 reviews
Rating 2 - Terrible. 103 out of 1003 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

JAYSON

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Over all nice but jet tub was broken no refund 🙃
Stayed 2 nights in Mar 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Mar 2025

10/10 Excellent

Chante

Travelled with partner
Liked: Amenities
Great. Definitely will stay again. Very clean and smells good. Loved the hot tub, staff is professional and nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Arianna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is nice, unfortunately it’s only 4ft deep. And the walls are thin, we could hear the people on the other side. Other than that no complaints.
Stayed 1 night in Mar 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, beautiful view, friendly staff, loved the giant shower and tub in our room
Stayed 1 night in Feb 2025

6/10 Okay

Jason

Stayed 1 night in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Feb 2025

4/10 Poor

Jeramy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and convenient off of the 190. Nice view of the river and I'm sure in the summertime it is awesome. Two things left a bad taste regarding this hotel. There was what appeared to be a hockey tournament in town and the hotel was full. Kids playing hide and seek running down the halls/stairwells on all floors at night. My wife and I had to yell at kids on separate occasions because we couldn't hear the tv at times. We're not old and disgruntled - I am 38. (not the kids' fault - poor / inconsiderate parenting really). Second issue was my wife couldn't use the jacuzzi bathtub in the morning because there wasn't enough hot water. We stayed an extra hour until the hot water replenished. Got a 3-minute shower before the water went cold again.
Stayed 1 night in Feb 2025

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view room was beautiful! The staff was extremely friendly and very helpful with local restaurant recommendations.
Stayed 1 night in Feb 2025

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Depends what you are looking for I suppose! Things to be mindful of if travelling with a teenager would be that the TV’s are incredibly small and very old. The wifi is also very weak and would frequently drop signal. the rooms could absolutely use a facelift but if you’re looking for a space to rest before a flight it does the job, but if you are looking for somewhere where you are going to spending more significant amounts of time you may want to look elsewhere.
Stayed 1 night in Feb 2025

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff at front desk and restaurant
Stayed 1 night in Jan 2025

10/10 Excellent

Candace, BUFFALO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

edwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Frank

Stayed 1 night in Dec 2024

10/10 Excellent

kuntie

Stayed 4 nights in Dec 2024

10/10 Excellent

mohamedi, Dover

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great river front.
Stayed 1 night in Dec 2024

6/10 Okay

Dylan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed to bring in new yr. Close to casino. The service was good, really nice however the room/ property could use some work. The first thing we saw when we pulled up was people drinking from a bottle at the front door,…. When you walked in, there was a strong odor, I don’t know if it was the clerks cologne , the type of cleaner they used, or what but it was nauseating, had to sign up for IGH for free parking,. In the room when we walked in, it was super hot, we needed to turn on the AC,! There were no windows you can even open, lights were burned out, not even a microwave, to turn the shower on was near impossible to get to right water temp. The whole hotel had a musty smell to it.The view of the river was really nice. The pool area was huge however they only use a quarter of it for the pool the pool was ice cold. The rest of pool area is just empty space they put corn hole to try to use up the space. Honestly, if they wanted to spend a little money, they couldn’t extend the pool to the edge of the river and during the summer have it be an infinity edge to the pool there is even room to get a big hot tub in there.the property is potential, but they seem to do the bare minimal there
Stayed 1 night in Dec 2024

6/10 Okay

Lisandro

Travelled with family
Liked: Amenities
Easy axes but you has to pay for the parking lot but other things I like the stuff very friendly and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely Come Back

We would definitely stay here again, perhaps in the summer when we can enjoy the view more.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeanette, Palmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 3 nights in Dec 2024

8/10 Good

Jon

Stayed 1 night in Dec 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Eliezer, Woodbridge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad service from the concierge
Stayed 1 night in Dec 2024

8/10 Good

Jesse

Stayed 1 night in Dec 2024