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SureStay Hotel by Best Western Castro Valley

2.5 star property

Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Free breakfast
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Hayward Japanese Gardens
    ‪6 min drive‬
  • Place, Eden Medical Center
    ‪6 min drive‬
  • Place, Lake Chabot Spa
    ‪6 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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Lobby
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includes taxes & fees
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Comfort Inn Castro Valley

About the area

Castro Valley

With a stay at SureStay Hotel by Best Western Castro Valley in Castro Valley, you'll be near the airport, within a 15-minute drive of Oakland Arena and Lake Chabot Spa. .This hotel is 18 mi (29 km) from San Francisco Bay and 2.4 mi (3.9 km) from Hayward Japanese Gardens.

What's nearby

  • Hayward Japanese Gardens - 6 min drive - 3.7 km
  • Eden Medical Center - 6 min drive - 4.0 km
  • Lake Chabot Spa - 6 min drive - 4.3 km
  • Hayward City Hall - 7 min drive - 4.8 km
  • California State University East Bay - 9 min drive - 4.7 km

Getting around

  • Castro Valley Station - 3 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 19 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Café Rumi - ‬3 min drive
  • ‪i-Tea - ‬3 min drive
  • ‪HL Peninsula Restaurant - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 267 out of 784 reviews
Rating 8 - Good. 295 out of 784 reviews
Rating 6 - Okay. 114 out of 784 reviews
Rating 4 - Poor. 58 out of 784 reviews
Rating 2 - Terrible. 50 out of 784 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Warren

Stayed 1 night in Dec 2025

8/10 Good

Harold

Business traveller
Liked: Cleanliness
good stay for your $$
Stayed 3 nights in Nov 2025

10/10 Excellent

Velina

Stayed 2 nights in Nov 2025

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Kent

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Velina

Liked: Cleanliness, staff & service, room comfort
Nice to have a little bite to eat in the mornings . So glad they have a nice continental breakfast selection. And everything is fresh and clean throughout the hotel property! I never see a lot of trash out or around the property! The staff there is very kind and helpful, from the front desk , maintenance, to the housekeeping!!!. Overall very pleasant place to stay at
Stayed 2 nights in Dec 2025

6/10 Okay

Kararwa

Travelled with family, Travelled with partner
Liked: Cleanliness
Staff was friendly and helpful. Quiet and calm environment and I appreciate how clean the area is. Old traditional ambience but feels homey.
Stayed 1 night in Dec 2025

6/10 Okay

onosai

Stayed 1 night in Dec 2025

6/10 Okay

Laura

Liked: Cleanliness, amenities
The thermostat control system had a “service required” on display so I could not make the room warmer and then I couldn’t get warm water in shower. Once I was in bed I was warm and slept great! It was a short stay on the way to my final destination. If I was expecting a longer stay, I would have requested another room, but in this case it wasn’t a big bother.
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

alice

Stayed 1 night in Nov 2025

6/10 Okay

Simon

Liked: Staff & service
Disliked: Cleanliness
staff was wonderful. the room/ bathroom wall had stains,bed squeaked.shower water was weak.
Stayed 2 nights in Nov 2025

4/10 Poor

Geraldine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff member was great, but rooms were super outdated for the price paid. We ended leaving and driving 5 hours home at night. Area also seemed sketchy.
Stayed 1 night in Nov 2025

2/10 Terrible

Taura

Horrible
Stayed 1 night in Nov 2025

2/10 Terrible

Shauna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was accused of smoking marijuana in the hotel room which I never did smoke any marijuana in the hotel room also due to my son both my kids actually have chronic asthma I smoke away from them and my card is repeatedly charged I've been there two weeks plus they clearly see me smoking outside all of a sudden I'm moving to my place today and you guys want to be weird. Why wait now, maids have horrible attitude the front desk reeks and smells like nothing but cigarettes and smoke they're always lacking on towels and have an attitude if I ask for a new set for a new day like they expect me to use the dirty ones never want to give me a washcloth like I'm supposed to use my hand I clean the room I take out my own trash all I ask is for towels and this is what I have to go through horrible will never go back but yet you have meth heads and prostitutes running all through the hotel day and night and I'm the one that gets problems and I'm a single mother with kids doing nothing not even there half the time once again horrible stay and I will never do it again
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed, clean, would recommend!

Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
Stayed 1 night in Oct 2025

8/10 Good

CHERYL, castro valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were extremely nice, AC worked great
Stayed 5 nights in Oct 2025

4/10 Poor

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t make it to use the room No stay Hope we can get a refund
Stayed 1 night in Oct 2025

10/10 Excellent

Rani

Stayed 1 night in Sep 2025

10/10 Excellent

Warren

Stayed 1 night in Sep 2025

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was good and the breakfast that they served the timings were good.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 2 nights in Sep 2025