6/10 Okay
Julie R., Columbus, OH
16 Mar 2026
Liked: Cleanliness
The townhome was clean and conveniently located. The kitchen is well-stocked with tools. The community pool is nice and close to this rental. When we arrived the the temperature inside was 85 and it was 88 outside. The thermostat is behind a locked box with no key available in the unit. When we called the management company they didn't know how to open it and didn't call us back. It took several hours for the vrbo host to respond. Apparently he can control it via wi-fi but the internet was out in the area until the middle of the night. Unfortunately the hot tub was broken when we got there. The host had been told a pump was broken but he didn't communicate that to us until we asked why it wouldn't heat up. He couldn't give us any information about efforts to fix it and it remained broken and unusable for our weeklong stay. Overall just really disappointing communication and no help in the face of our issues.
Julie R.
Stayed 7 nights in Mar 2026















