Place is clean, updated and maintained BUT the room STINKS, like old carpet but there is no carpet. Carla was friendly and accomodating but Quincy, your late afternoon front desk is very dismissive, saying that if a room is not available at 4pm which is the check in time then we just have to wait, might be available at 430pm, is not acceptable, especially when we came at 1pm to ask if we can have a room early or on time. They can delay check in but not compensate with late check-out? Then he supposedly did his magic and when we were already getting upset at 420pm, suddenly he was able to have a room available at a different floor. Husband had to call corporate. Lastly, at 10:17am, room service barged in when we were all still in the room! Check out is at 11am, why come inside the room at 10:17am? Very unprofessional. Good points are: clean lobby, even if stinky, room is clean, bathrooms clean, very spacious room.