4/10 Poor
Carol
Travelled with family
8 Aug 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
BEWARE, bring your own toilet paper. The unit was fully renovated, very decent size for big family with two huge bathrooms, open kitchen, dinning and family suite, I was pleasantly surprised when we first arrived, was planning to give 5 stars… Until the 2nd day when we started to run out of toilet paper for the two bathrooms, my stay had gone downhill, because the hotel refuses to supply more toilet papers!!!! I asked for 4 extra roles so I don’t have to call them again, they said they can only provide two at time. I was fine with that, but in a few days when I called to ask for more, they told me they will come by, never did. Called the next day, they again say they will come by, never did. I called a few more times then they just won’t pick up the phone anymore. I have never travelled any hotel who are unwilling to supply toilet paper. Oh I also asked for extra tissue paper (as we had no more toilet paper), they also say they would bring some with towels exchange, they brought the towels but no tissue paper!!!! I don’t understand why they’re so precious, are paper made out of gold here?
The location of the resort is super convenient and the area is nice. But BYOToilet paper!! Yes, to a hotel, how ridiculous!
BTW, at booking it says “housekeeping upon request”, it should say “housekeeping with a fee”, because they won’t do any cleanup whatsoever without a $25 fee. Never staying here ever again.
Carol
Stayed 7 nights in Jul 2025