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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Reception
Free daily on-the-go breakfast
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2055 Robertson Road, Ottawa, ON, K2H5Y9
  • Place, Wesley Clover Parks
    ‪2 min drive‬
  • Place, Bayshore Shopping Centre
    ‪3 min drive‬
  • Place, Queensway Carleton Hospital
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪23 min drive‬

Room options

View all photos for Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Room

  • 42 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

9.0 out of 10
Wonderful
(11 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(67 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Wheelchair)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

8.8 out of 10
Excellent
(20 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(25 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, Multiple Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 Single Bed

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About the area

Ottawa

A stay at Holiday Inn Express & Suites Ottawa West - Nepean by IHG places you in the heart of Ottawa, a 9-minute drive from Canadian Tire Centre and 11 minutes from Tanger Outlets. .This hotel is 8.8 mi (14.2 km) from Rideau Canal and 9.8 mi (15.8 km) from Canadian War Museum.

What's nearby

  • Wesley Clover Parks - 2 min drive - 3.0 km
  • Bayshore Shopping Centre - 3 min drive - 4.8 km
  • Nepean Sailing Club - 3 min drive - 3.7 km
  • Queensway Carleton Hospital - 4 min drive - 6.2 km
  • Canadian Tire Centre - 6 min drive - 11.0 km

Getting around

  • Ottawa Fallowfield Station - 15 min drive
  • Ottawa International Airport (YOW) - 26 min drive

Restaurants

  • ‪Bayshore Food Court - ‬6 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Pizza Pizza - ‬15 min walk
  • ‪Circle K - ‬6 min walk

About this property

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Hotel with free parking, in the vicinity of Canadian Tire Centre
Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers 115 accommodations with safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 115 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a fireplace in the lobby.
A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Ottawa? This hotel has 2100 square feet (195 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,100 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 29 2026 to February 28 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from December 5 2025 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Business center
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Ottawa West Nepean
Holiday Inn Express Ottawa West Nepean
Holiday Inn Nepean
Holiday Inn Express Hotel Nepean
Holiday Inn Express Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Suites Ottawa West Nepean by IHG
Holiday Inn Express Suites Ottawa West Nepean an IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Ottawa
Holiday Inn Express Hotel Suites Ottawa West Nepean an IHG Hotel

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 694 out of 1129 reviews
Rating 8 - Good. 293 out of 1129 reviews
Rating 6 - Okay. 73 out of 1129 reviews
Rating 4 - Poor. 34 out of 1129 reviews
Rating 2 - Terrible. 35 out of 1129 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Zaineb

Bonjour, J’ai réservé un hôtel à Ottawa la semaine dernière. Le prix total affiché dans ma réservation était de 163 $, mais Expedia a prélevé 233 $ pour une chambre et 244 $ pour l’autre. Je joins la confirmation de réservation indiquant le prix de 163 $. Pouvez-vous vérifier cette différence et procéder au remboursement du montant excédentaire ? Merci d’avance,
Stayed 1 night in Nov 2025

8/10 Good

CURTIS

Liked: Cleanliness, property conditions & facilities
Clean room and good breakfast in the morning. Friendly staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Fernando

Stayed 1 night in Oct 2025

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was amazing. The room was spacious, the bed was comfortable, and the jacuzzi was romantic.
Stayed 1 night in Oct 2025

10/10 Excellent

John, Sydenham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very peaceful experience
Stayed 1 night in Jul 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 1 night in Oct 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and helpful staff
Stayed 2 nights in Oct 2025

4/10 Poor

Bhavya

Stayed 4 nights in Oct 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally started out disappointed with this hotel. We arrived for check in at the same time as another family and no one was at the front desk. I observed it unmanned several times over the weekend so I assume only one person works that desk at a time and must need to attend to other stuff. Our stay got better though. The room was clean and spacious. The thermostat worked and allowed us to turn up the heat when we needed to. The breakfast was pretty good. Many options and the breakfast staff kept everything well stocked. If we need to be in Ottawa for anything again, I would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

10/10 Excellent

Shayna

Stayed 1 night in Oct 2025

10/10 Excellent

Cindy

Stayed 3 nights in Oct 2025

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff was professional and helpful. We had a small problem and they helped right away.
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service
Friendly staff at the front desk.
Stayed 1 night in Oct 2025

10/10 Excellent

Kinberley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent staff and clean rooms
Stayed 1 night in Oct 2025

6/10 Okay

ONE JUN

Disliked: Cleanliness, property conditions & facilities
NA
Stayed 4 nights in Oct 2025

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
The service and facilities were good. Nice clean room. An improvement would be the ability to cast to the room television. Cable television is fine, but I would like the option cast from my devices.
Stayed 1 night in Oct 2025

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is on front desk always helpful but Gaurav is exceptional.He is eager to help the guests n their problems.
Stayed 2 nights in Oct 2025

8/10 Good

Marius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Cindy

Stayed 1 night in Oct 2025

10/10 Excellent

Cathy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to what I needed to do. Easy access from main roads.
Stayed 2 nights in Oct 2025

8/10 Good

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Hy

Liked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

JINU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is best
Stayed 1 night in Oct 2025