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The Metcalfe Hotel

4.0 star property

Photo gallery for The Metcalfe Hotel

Restaurant
Lobby lounge
Premium bedding, down duvets, pillow-top beds, minibar
Front of property
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • National Arts Centre
    ‪3 min walk‬
  • Rideau Centre
    ‪7 min walk‬
  • Parliament Hill
    ‪8 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Corner

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

42-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms

  • 79 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Queen)

Shower, free toiletries, hair dryer, bathrobes

Deluxe Room (Queen)

  • 52 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Bedrooms

  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Atrium)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Ottawa

The Metcalfe Hotel is in the heart of Ottawa, within a 5-minute walk of Confederation Park and National Arts Centre. .This hotel is 0.2 mi (0.4 km) from Capital Information Kiosk and 0.3 mi (0.4 km) from Parliament Hill.

What's nearby

  • National Arts Centre - 3 min walk - 0.3 km
  • Ottawa City Hall - 3 min walk - 0.3 km
  • Rideau Centre - 7 min walk - 0.6 km
  • Parliament Hill - 8 min walk - 0.7 km
  • Byward Market Square - 11 min walk - 1.0 km

Getting around

  • Ottawa Station - 6 min drive
  • Parliament Station - 6 min walk
  • Ottawa International Airport (YOW) - 15 min drive

Restaurants

  • ‪Browns Socialhouse - ‬3 min walk
  • ‪Grill Forty One - ‬3 min walk
  • ‪The Scone Witch - ‬3 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Tim Hortons - ‬3 min walk

About this property

The Metcalfe Hotel

Hotel with a restaurant, a quick walk to National Arts Centre
The Metcalfe Hotel offers 108 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Make yourself at home in one of the 108 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a hair salon. Additional amenities at this hotel include a communal living room and a banquet hall.
Enjoy a meal at Cocotte, or stay in and take advantage of the hotel's room service (during limited hours). Full breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 1:00 PM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 6 meeting rooms available for events.
Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 1:00 PM.
Cocotte - Onsite bistro.
Room service (during limited hours) is available.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Library

Family friendly

  • Children's games
  • Free cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

The Metcalfe Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 813 out of 1082 reviews
Rating 8 - Good. 192 out of 1082 reviews
Rating 6 - Okay. 41 out of 1082 reviews
Rating 4 - Poor. 22 out of 1082 reviews
Rating 2 - Terrible. 14 out of 1082 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Soo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, friendly staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ainka

Travelled with partner
Liked: Cleanliness
Clean hotel with great customer service and nice rooms. The breakfast at Cocotte is delicious.
Stayed 2 nights in Mar 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Stayed 1 night in Mar 2025

8/10 Good

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service were amazing. I had 2 kids and found the room not to be big enough. The beds were amazing, but I wished they had bigger rooms with sitting area. There was no microwave or plates and utensils. We loved their game room with ping pong and basketball. The gym could have been more equipped with machines. Overall, not a bad stay but not excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great rooms, parking expensive but valets were nice guys
Stayed 1 night in Mar 2025

10/10 Excellent

Jeanaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly, helpful and accommodating. Hotel was extremely clean. A great experience and we would stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, very clean, across from a Tim’s and Starbucks for the morning coffee!
Stayed 2 nights in Mar 2025

10/10 Excellent

Silvia Saveria, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful staff. Highly recommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

My Thanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and i love that the rooms have hard wood floors and Le Labo toiletries are offered. Will stay here again!
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Wendoline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch staff
Stayed 2 nights in Feb 2025

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the aesthetic of the hotel but if your room in on the front side of the hotel you will hear the noisy cars and the court yard noise hard to sleep
Stayed 2 nights in Feb 2025

10/10 Excellent

Cristina, Bell River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Clean and modern.
Stayed 3 nights in Feb 2025

10/10 Excellent

DEBBIE, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
The Metcalfe Hotel is a beautiful place to stay. I loved the welcoming lobby with natural light coming from the skylight and the wood book shelves adding to the ambiance. The menu at Cocotte was excellent. The restaurant and hotel staff were all friendly and professional. My room was comfortable, clean and well equipped. I look forward to returning to this downtown Ottawa gem of a hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

DEONNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The staff was extremely accommodating. The hotel was very nice, clean, & smelled amazing. I would absolutely stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 1 night in Feb 2025

8/10 Good

megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great area! Teens loved the indoor basketball and gym. Parking at hotel was very expensive so ask about options
Stayed 1 night in Feb 2025

10/10 Excellent

Sahra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for University of Ottawa tour.

Quiet and comfortable boutique located in the downtown core. Parliament, shopping and the Rideau are short walks.
Stayed 3 nights in Feb 2025