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Canopy by Hilton West Palm Beach Downtown

4.0 star property

Photo gallery for Canopy by Hilton West Palm Beach Downtown

2 restaurants, breakfast served
1 bedroom, premium bedding, in-room safe, desk
Outdoor pool
1 bedroom, premium bedding, in-room safe, desk
2 restaurants, breakfast served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

View map
380 Trinity Place, West Palm Beach, FL, 33401
  • Place, CityPlace
    ‪3 min walk‬
  • Place, Clematis Street
    ‪11 min walk‬
  • Place, Palm Beach County Convention Center
    ‪1 min drive‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(20 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(12 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (3-Room)

Suite, Balcony (3-Room) | View from room

Suite, Balcony (3-Room)

10.0 out of 10
Exceptional
(1 review)
  • 92 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 2 Queen Beds

View from room

Room, 2 Queen Beds

8.6 out of 10
Excellent
(29 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

View from room

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
AKA West Palm
  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.6 out of 5, Wonderful, 881 reviews
The price is NZ$381
includes taxes & fees
23 Nov - 24 Nov
AKA West Palm

About the area

West Palm Beach

With a stay at Canopy by Hilton West Palm Beach Downtown in West Palm Beach (Downtown West Palm Beach), you'll be a 5-minute walk from CityPlace and 8 minutes by foot from Palm Beach County Convention Center. .This hotel is 0.5 mi (0.8 km) from Clematis Street and 5 mi (8 km) from Port of Palm Beach.

What's nearby

  • CityPlace - 3 min walk - 0.3 km
  • Palm Beach Atlantic University - 3 min walk - 0.3 km
  • Norton Museum of Art - 9 min walk - 0.8 km
  • Clematis Street - 11 min walk - 0.9 km
  • Palm Beach County Convention Center - 1 min drive - 0.4 km

Getting around

  • West Palm Beach Central Brightline Train Station (WPT) - 13 min walk
  • Palm Beach Intl. Airport (PBI) - 12 min drive

Restaurants

  • ‪El Camino West Palm Beach - ‬6 min walk
  • ‪True Food Kitchen - ‬7 min walk
  • ‪Barrio - ‬7 min walk
  • ‪Il Bellagio - ‬8 min walk
  • ‪RH Rooftop Restaurant - ‬5 min walk

About this property

Canopy by Hilton West Palm Beach Downtown

Hotel with 2 restaurants, 5-minute walk to CityPlace
Canopy by Hilton West Palm Beach Downtown offers 150 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

A health club and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 150 air-conditioned rooms featuring espresso makers and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including a health club and an outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a banquet hall.
Grab a bite to eat at Banter Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in West Palm Beach? This hotel has 3069 square feet (285 square meters) of space consisting of conference space and meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Banter Restaurant - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Treehouse Lounge & Bar - Onsite lobby lounge. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Secured, covered valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 40 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Banter Restaurant
  • Treehouse Lounge & Bar

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,069 square feet of conference space
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2020
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person
  • Covered valet parking fee: USD 38 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Canopy By Hilton West Palm
Canopy West Palm Beach Downtown
Canopy by Hilton West Palm Beach Downtown Hotel
Canopy by Hilton West Palm Beach Downtown West Palm Beach
Canopy by Hilton West Palm Beach Downtown Hotel West Palm Beach

Canopy by Hilton West Palm Beach Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 852 reviews
Rating 8 - Good. 126 out of 852 reviews
Rating 6 - Okay. 59 out of 852 reviews
Rating 4 - Poor. 30 out of 852 reviews
Rating 2 - Terrible. 37 out of 852 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Olesya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has really gone downhill in recent years. The property looks dirty, and the staff—especially the manager, Jasen, was very rude. The neighbors next door started partying at 3 AM and didn’t stop until 7 AM, so it was a sleepless night. When I called the front desk to complain, manager Jasen told me, “Don’t come next time.” I’ve never heard anything like that from hotel staff before. On top of that, they don’t provide synthetic bedding and offer no services in the evening. The hotel feels more like a party house, with noise and disturbances all night long. I will definitely choose a different hotel next time I’m in this city.
Stayed 1 night in Jul 2025

8/10 Good

Gillian

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Velarie, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dylan and Jurgita at the front desk were amazing and super responsive during our stay! Definitely would love to stay here again when we come back to West Palm Beach.
Stayed 3 nights in Jul 2025

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the hotel was under staffed from the pool area to the restaurant
Stayed 2 nights in Jul 2025

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for the weekend to celebrate our anniversary and our stay was top shelf. Hotel is classy with a contemporary, green vibe. Loved the bar and well made drinks at happy hour. Breakfast was expensive. The Treetop and roof pool area was inviting and even though we were here in July there's a nice breeze with comfy shaded cabanas. The staff was attentive and friendly. Highly recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Tracy, Pembroke Pines

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This property was beautiful and Bernald was amazing accompanying and customer service oriented. I booked my stay but it was too far from proximity to the area I needed to be so i couldn’t stay but I will certainly be back. Hotel was impressive.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, beautiful, and the staff was excellent throughout our stay. I did run into one issue I had arranged via chat with the hotel to have my EV charged while using valet, since I was on a tight schedule the next morning. Unfortunately, the car wasn’t charged as requested. However, the team responded quickly and professionally by crediting the valet fee, which I appreciated. The valet charge was $55, which feels a bit steep (not sure if that’s the standard). That said, everything else from the pool to the room to the overall servicewas top-notch. I’d absolutely stay here again.
Stayed 1 night in Jul 2025

6/10 Okay

Lindsay

Travelled with group
Disliked: Cleanliness
I had higher expectations for this hotel based on the many glowing reviews, but unfortunately, my experience fell short. I arrived around 9:45 PM after a long day of travel, only to be given a room that was clearly not cleaned—bed linens were piled on the desk, beer bottles were scattered on the floor, and the room was in an overall filthy condition. To their credit, the front desk staff was apologetic and courteous. They quickly issued a new room and offered two complimentary breakfast vouchers as an apology. The next morning, I ordered the avocado toast, which consisted of a single piece of bread topped with one egg and a scoop of guacamole. I added a berry smoothie, which somehow cost an additional $9—even with the $30 breakfast voucher. The toast came with a side of fruit, which unfortunately had hair in it. My companion ordered a side of bacon that never arrived, and we had to call the front desk to have it brought up. The second room was an improvement, but not without issues—there were multiple hairs on the bed sheets. I’m hoping they were left behind by the housekeeping staff and not previous guests. Another downside: this hotel does not offer parking. Your only options are $44 per night valet service or finding street parking nearby. Overall, I wouldn’t recommend this property based on my experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Briana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place. The staff are exceptional. We totally enjoyed being able to walk to everything.
Stayed 3 nights in Jun 2025

10/10 Excellent

Noreen, Shoreham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing stay. The property was beautiful. It was my birthday and they gave me a better room and a bottle of wine
Stayed 1 night in Jul 2025

10/10 Excellent

Salvador

Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Stayed 2 nights in Jun 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooftop pool and bar.
Stayed 1 night in Jul 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Will definitely be back! Enjoyed the roof top pool and great food.
Stayed 1 night in Jul 2025

10/10 Excellent

Sonya, Jacksonville Beach

Stayed 3 nights in Jul 2025

6/10 Okay

Mizuki

Stayed 1 night in Jul 2025

10/10 Excellent

Matinga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Business traveller
Liked: Amenities
Nice atmosphere
Stayed 1 night in Jun 2025

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent place to stay!
Stayed 2 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice,attentive & kind!
Stayed 2 nights in Jun 2025