We were on the 3rd floor and the stairs up were dirty, the carpet hadn't been hoovered for quite some time, the hand rail was loose in places and didn't feel safe. In the room the shower was broken, bedside lamps were broken, a towel had a stain on it. We complained and was moved to another room but the bathroom was mouldy and there was a huge patch of mould from floor to window sill right by the bed. Refused to stay in it and was moved to another room but it didn't have anywhere to put our clothes in the bedroom, it was literally just a bed in the room, no kettle, no air con.They had only one other room but the receptionist said it also had mould in it so we had no choice but to find another hotel. We asked if we could have some sort of refund but we haven't heard anything from them.