We booked 3 nights stay at Novotel Les Halles in Paris for family vacation. I didn’t have good experience during the stay and I filed a complaint and request some compensations for my stay from April 1-4.
During my stay, the hotel was being renovated without letting customers know in advance. A lot of amenities was not available (gym, outside restaurant/bar, the dome or convention/conference, etc.) Because the hotel being remodeled, main entrance and front desk were bad. I do not think the hotel even has a right entrance. Taxi/uber had a hard time to drop us off and pick us up. Around the hotel being covered. Dust is everywhere and it smells very bad around the hotel (like urine). The front desk area, elevator and hallway on the 3 floor smelled very bad and some morning smell like strong vinegar. The room air conditioner didnt work. Called front desk and they came fix and it still didnt work. The shower door isn’t big enough to prevent water to splash out to floor and it ended up our floor always be wet. Very dangerous for customers considering unhealthy environment, unsafe physically and dangerous while water on the floor leading to easy to slip. I talked to front desk same day and all they told me was sorry. I asked for another room and I was told fully booked while someone else at the hotel told me half of the hotel closed due to renovations. Every early morning we got waken up by all the big noise from construction and hotel didn’t even do anything to address the concern