8/10 Good
Nancy
Travelled with family
2 Nov 2025
Liked: Staff & service, room comfort
The hotel/resort was perfectly located for our travels. Collingwood is a cute town where you can see amazing sunsets from many points along the waterfront.
When we booked online, we saw pictures of rooms that had been renovated and some that looked a little older. We ended up with the older one. We were in room 3118. The bed frames and headboard which are covered in leather-like fabric are very worn down or ripped. It would add to the charm of the room if those were replaced or recovered.
Our room had two beds and an efficiency kitchen. There was a good size balcony with a bit of a view of the water as well as the hot-tub below. It was unfortunate that our room was near the extremely large air conditioner units below - the constant buzzing made it unbearable to sit outside for an extended time.
A few minutes after arriving in our room, one of the smoke detectors started beeping. I called down to the desk, the young lady was polite and apologized for the trouble, she said she would send someone upstairs without delay. Our handyman showed up about 10 minutes later to fix the hardwired smoke detector.
While we were waiting we noticed there was zero toilet paper in the room, not even an end of roll. There was also no soap at the bathroom sink.
Nancy
Stayed 1 night in Aug 2025
