6/10 Okay
Liliana
11 Mar 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The apartment itself was in good order, clean and as per photos. Sadly what let the place down during this short stay was the two members of staff I sadly encountered at reception at the time (Chimi and Vivienne). I’d booked this hotel on short notice due to the cyclone delaying my travel plans to the east coast and as a solo female traveller was naturally feeling anxious and a little overwhelmed with everything going on. I’d had no instructions on how to get to the laundry room, so when my keycard didn’t work in the lift I thought I had to use the stairs? Without knowing that the doors to the stairs actually lock, and I ended up getting locked into the sweltering hot stairwell of this hotel. When I finally found the exit to reception and went to the front desk, Chimi and Vivienne literally laughed at me? Whilst seeing me visibly distressed, also making passive aggressive comments about the fact that I shouldn’t have used the stairs - when at check in they had failed to tell me I needed to get my card validated for the laundry room? It really just made the place feel childish and unwelcoming, I felt awkward even going past reception after that awful encounter. Do not recommend especially for solo female travellers unless you want a reminder of what school bullies behave like!
Liliana
Stayed 3 nights in Mar 2025