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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite
King Suite
Building design
Mini Suite
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
23 Albert St, Stratford, ON, N5A 3K2
  • Avon Theatre
    ‪2 min walk‬
  • Stratford City Hall
    ‪3 min walk‬
  • Festival Theatre
    ‪15 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪57 min drive‬

Room options

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Suite

King Suite

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.2 out of 10
Good
(7 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Signature Apartment

Signature Apartment | Living area

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

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About the area

Stratford

When you stay at The Windsor Hotel by Hoco Hotels Collection in Stratford, you'll be in a shopping district, just steps from Stratford City Hall and Avon Theatre. .This hotel is 0.2 mi (0.3 km) from Studio Theatre and 0.3 mi (0.4 km) from Avon River.

What's nearby

  • Avon Theatre - 2 min walk - 0.2 km
  • Stratford City Hall - 3 min walk - 0.3 km
  • Avon River - 3 min walk - 0.3 km
  • Festival Theatre - 15 min walk - 1.3 km
  • Stratford Country Club - 3 min drive - 2.2 km

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Gilly's Pubhouse - ‬2 min walk
  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪Coffee Culture - ‬2 min walk
  • ‪Cafe Bouffon - ‬3 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 34 air-conditioned rooms featuring espresso makers. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
At The Windsor Hotel by Hoco Hotels Collection, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 117 out of 308 reviews
Rating 8 - Good. 97 out of 308 reviews
Rating 6 - Okay. 52 out of 308 reviews
Rating 4 - Poor. 35 out of 308 reviews
Rating 2 - Terrible. 7 out of 308 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Yukari

Liked: Cleanliness
Disliked: Amenities
IIt's an old hotel that has been recently renovated. The décor is charming, and the staff is very friendly. However, we had rust in the water for quite some time, and the water was very soft and slightly slimy. I liked the wooden floors and the property's general "oldness," but the bathroom sink had two separate faucets for hot and cold. The hot water was boiling hot and had rust in it. There was no way to mix the hot and cold water to make it comfortable for washing your hands or face. I know it's just the style of the faucets, but it was strange.
Stayed 2 nights in Jun 2025

2/10 Terrible

Janel

Stayed 1 night in Jun 2025

6/10 Okay

Claire

Travelled with group
Disliked: Amenities
Perfect location for visiting Stratford. The bed is comfortable and the room is clean. The bathroom is extremely small. However, the hotel is charmless. The paint is chipped, no pictures on the walls. For a charming town like Stratford, I expected a more cozy, interesting environment.
Stayed 1 night in Jun 2025

4/10 Poor

Penelope

Liked: Cleanliness
Just a warning. The suite does not have a door on the bedroom so not sound separation (for snoring). Also the sofa bed is very hard and uncomfortable!
Stayed 1 night in Jun 2025

2/10 Terrible

BH Frontier

Disliked: Cleanliness, staff & service, property conditions & facilities
bad environment
Stayed 1 night in Jun 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice sitting area was large and comfortable. Close proximity to everything we wanted to do, could park the car and walk everywhere. The desk clerks were so helpful
Stayed 2 nights in Jun 2025

8/10 Good

Joan

Travelled with group
Liked: Cleanliness
Staff were friendly and helpful. Bed was comfortable and clean I had booked and payed for 2 king suites. When we arrived , we were checked into one king suite and one king room. This was disappointing! When I googled this property before booking, it was advertised as having a bar and a restaurant on the premises. We booked looking forward to using these amenities. Unfortunately, there was no restaurant or bar on site.
Stayed 1 night in Jun 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2025

6/10 Okay

Richard

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bathroom was very small, and the unit had a musty smell to it.
Stayed 1 night in Jun 2025

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick. Rooms were very clean and a nice size for three people. Parking is very limited, must be arranged in advance. The bathroom could use updating but was clean. There were not enough towels for 3 people in the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Hainsley

Liked: Cleanliness, amenities, property conditions & facilities
Local to many amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Business traveller
Liked: Amenities, property conditions & facilities
It was like home away from home. Clean, fresh and serene just like i love it
Stayed 1 night in Jun 2025

2/10 Terrible

Mary Jo

Red flags everywhere. Very poorly kept property, room had musty odour, multiple broken or damaged things, and mystery stains. The last straw was the pubic hair on the toilet. I checked out within minutes of entering and a week later I’m still chasing for a refund. I booked months in advance and it was not cheap. When I trying to find new accommodation I saw the price was half of what I paid and it was opening week for the festival so they should have been at capacity but with the state of the hotel I can see why it was deserted. Avoid this place at all costs.
Stayed 2 nights in May 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful throughout. Having a boxed breakfast delivered to the room is a nice perk. Room very clean but a bit small. Bed very comfy.
Stayed 1 night in May 2025

6/10 Okay

Gail

Travelled with group
Liked: Cleanliness
We had issues during our stay and in addition there was a problem with the rate we were charged. We were charged $1892 for 5 nights through Expedia. I happened to browse through the hotels website and saw that our room (the Windsor Suite) daily rate was around $215 but we paid $322 through your site. The hotel staff agreed it did not match their figures but said we had to contact you. I see by your notation above you have us there on May 24 but we were not booked in until May 25. Perhaps the discrepancy is because we were charged for an extra night? Normally Expedia rates are lower than the hotels but ours were much higher and even a mystery to the hotel staff. I hope you will correct this discrepancy- it certainly seems highly irregular. Secondly,the issues mainly concerned housekeeping services. Housekeeping came late most days and were inexperienced. They seemed to need our direction. One day we had no housekeeping service at all. Signage for the coffee machine with directions would be very helpful as it was unpredictable in how it worked. Signage about changing towels, etc. would also have been helpful. Probably housekeeping staff numbers were inadequate. There seemed to be one person only working from 9 to 4. We gave feedback to the hotel management about our housekeeping issues and their response is it will improve. The individual staff were pleasant and tried to respond. We paid an exorbitant rate for a nice room but the amenities were lacking. Gail Schnabl
Stayed 5 nights in May 2025

4/10 Poor

Cyril

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Unique place!
Stayed 1 night in May 2025

4/10 Poor

David G

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Room is very small, almost claustrophobic. No desk to work on. Not good water pressure. A 250$ damage deposit is unreasonable for the room. No cable tv so cannot watch live tv or news/sports
Stayed 1 night in May 2025

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

krishna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms. Good for traveling with young babies.
Stayed 1 night in May 2025

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was a really good stay. Clean, comfortable bed, great shower, and coffee pods were nice to have in the morning. Close to everything. Only one thing that wasn’t great was the internet service. It affected the tv as well as our phones. I ended up using data. The front desk agreed that the service wasn’t the best but it’s temporary due to renovations interfering with wifi. So all in all a lovely time. I’d stay again.
Stayed 2 nights in May 2025

10/10 Excellent

warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, lovely vintage hotel.
Stayed 1 night in May 2025

6/10 Okay

Jamuna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fabulous location, walkable to many restaurants. Paid secure parking onsite. Neutral decor. Comfortable and clean rooms. Would highly recommend!
Stayed 1 night in May 2025

8/10 Good

maria-teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in this hotel when it was Albert Hotel. It has truly improved since then - more elegant looking, better room furnishing, better room safety feature, and lobby service. Looking to see how the attached restaurant proceeds.
Stayed 1 night in May 2025

8/10 Good

Dawn

Stayed 1 night in May 2025