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Hyatt Vancouver Downtown Alberni

5.0 star property

Photo gallery for Hyatt Vancouver Downtown Alberni

Lobby
Outdoor pool, pool loungers
Terrace/patio
Exterior
Premium bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Place, Robson Street
    ‪1 min walk‬
  • Place, Granville Street
    ‪7 min walk‬
  • Place, Canada Place
    ‪11 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 King Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 1 King Bed Junior Suite, Balcony

1 King Bed Junior Suite, Balcony

1 King Bed Junior Suite, Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Vancouver

With a stay at Hyatt Vancouver Downtown Alberni, you'll be centrally located in Vancouver, steps from Robson Street and 5 minutes by foot from Vancouver Waterfront. .This luxury hotel is 0.4 mi (0.6 km) from Vancouver Convention Centre and 0.6 mi (0.9 km) from Canada Place Cruise Ship Terminal.

What's nearby

  • Robson Street - 1 min walk - 0.2 km
  • Vancouver Waterfront - 4 min walk - 0.4 km
  • Granville Street - 7 min walk - 0.6 km
  • Canada Place Cruise Ship Terminal - 10 min walk - 0.9 km
  • Canada Place - 11 min walk - 0.9 km

Getting around

  • Burrard Station - 4 min walk
  • Vancouver Waterfront Station - 14 min walk
  • Vancouver Intl. Airport (YVR) - 30 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Din Tai Fung 鼎泰豐 - ‬2 min walk
  • ‪49th Parallel & Lucky's Doughnuts - ‬1 min walk
  • ‪Joe Fortes Seafood & Chop House - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hyatt Vancouver Downtown Alberni

Hyatt Vancouver Downtown Alberni offers 119 accommodations with DVD players and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps, and body treatments. The spa is open daily.
Make yourself at home in one of the 119 guestrooms featuring refrigerators and iPod docking stations. Wired and wireless internet access is complimentary, and flat-screen televisions with premium TV channels provide entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Fusion cuisine at Carlino, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Vancouver? This hotel has 6814 square feet (633 square meters) of space consisting of conference space and 9 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Carlino - This restaurant specializes in Fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (CAD 65 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: CAD 18 to 65 for adults and CAD 18 to 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carlino

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,814 square feet of conference space
  • 9 meeting rooms
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 89.60 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 60 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults, and CAD 18 to 65 for children
  • Covered valet parking fee: CAD 65 per night (in/out privileges)
  • Pet fee: CAD 89.60 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Hyatt Vancouver Downtown Alberni Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 852 out of 1000 reviews
Rating 8 - Good. 78 out of 1000 reviews
Rating 6 - Okay. 33 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Stayed 3 nights in Jan 2026

10/10 Excellent

Ana

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan R

Stayed 1 night in Jan 2026

6/10 Okay

olga

Liked: Cleanliness
Reception in L1 on Saturdays @7:30pm, was very rude and aggressive when approaching us to make us aware of the rules of the lobby. We had our husbands drinking an alcoholic drink again unaware of the rules of the hotel. Immediately our husband's dispossessed their drink. She even called security. We felt discriminatied as we sat there waiting for our dinner reservations. She approached everyone who looked to be her same nationality with such pleasure and made us feel completely like outsiders. We definitely DO not plan to return to this hotel. We are high educated individuals that hold high ends roles in the business world and will share with our colleagues.
Stayed 4 nights in Jan 2026

10/10 Excellent

Trevor

Stayed 1 night in Jan 2026

10/10 Excellent

Feseha

Stayed 1 night in Jan 2026

10/10 Excellent

Oleg

Stayed 4 nights in Dec 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
everything is perfect.will definitely come back . true 5 stars hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Amine, Pointe claire

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Outstanding service with an outstanding concierge with clefs, in a Michelin recommended hotel. Many details of the room are well thought through.
Stayed 7 nights in Dec 2025

10/10 Excellent

Karen

Stayed 1 night in Dec 2025

10/10 Excellent

Shaobin

Stayed 3 nights in Dec 2025

10/10 Excellent

QuynhNhu

Stayed 2 nights in Dec 2025

10/10 Excellent

Nonna

Stayed 3 nights in Nov 2025

4/10 Poor

Ryan

Stayed 1 night in Dec 2025

10/10 Excellent

Shayleigh, Chilliwack

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Dec 2025

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was centrally located. The king bed room was large. Had an
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Stayed 2 nights in Dec 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Sisi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Close to everything and staff very nice and friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

kelly

Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Stayed 1 night in Nov 2025

8/10 Good

Ivy

Stayed 3 nights in Nov 2025

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff are very nice and room service is very very good
Stayed 1 night in Nov 2025

2/10 Terrible

Zulfiqar Ali

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for a five day business trip. Four days before my flight my mother had a terrible accident and on the day I was due to travel she was booked in for emergency surgery. It was a deeply stressful and frightening time. I had to cancel my trip, as any decent person would. Expedia were amazing. They understood right away and even called the hotel several times, confident Hyatt Vancouver Alberni would show some humanity and allow me to move my booking by one week. They were wrong. The hotel refused completely. No compassion. No care. No sense of decency. I wasn’t asking for a refund. I only wanted to change the dates. I was told I’d already been given a “substantial discount” for choosing the non refundable option. That supposed discount was less than a breakfast. To call that substantial is an insult. They also tried to blame Expedia's policy which was not true, as confirmed by Expedia. I am a CEO who books hotels for myself and my staff all over the world. I can say with absolute certainty that I will never use a Hyatt property again. This experience showed me exactly what kind of company they are. Heartless when it matters most. Thankfully, I rebooked at L’Hermitage Hotel, where the staff were kind, compassionate and professional. The contrast was shocking. L’Hermitage has my loyalty from now on when I visit Vancouver. Hyatt Vancouver Alberni has lost it forever.
Stayed 4 nights in Oct 2025