We booked this stay based on the listing photos and were really let down by how different the actual room was. It felt tired and neglected peeling paint, staining near the terrace door, and a bed that was about as comfortable as a slab of cardboard. The quality just didn’t match what was shown online. We later found out there were different room tiers, but that wasn’t clearly communicated at booking. It honestly felt like a bait-and-switch.
The “continental breakfast” was also disappointing. For a hotel with “conference center” in the name, we expected more than a few hard-boiled eggs, toast, and cereal. It felt more like a convenience corner than a guest amenity.
There were signs at the front desk stating that housekeeping would only be provided if requested by calling down early in the morning. When we asked about it, we were told it was due to short staffing. We followed the instructions and called but even then, housekeeping never came.
Personally, we were in town supporting one of our kids through brain surgery, and we really needed our lodging to be a place of comfort and reliability. Instead, this stay just added more stress to an already heavy situation.
If I had known any of this upfront, I would have chosen a hotel I trusted to deliver the level of service and care I was paying for. The staff was polite, but overall, the experience didn’t live up to what was promised.