Family accommodation in Pudong

Mandarin Oriental hotels always set a high standard and this Shanghai property was excellent. Staff were amazing and so polite and helpful. I stayed in a club room and this was spacious and well appointed. Only one draw back was the lack of English TV channels. The complementary toiletries were a bit disappointing. I used the fitness suite and this was excellent- nice spa area as well. Food was generally good especially the breakfast.

We had a fun stay.

This stay is beautiful. The details im the room and hotel are impeccable. The staff was acommodating. The only issues were a large number of guests smoking in the rooms and hallways in a smoke free property and a almost emtirely ineffectual wifi.

The hotel was convenient to the airport and better than what i expected - however not the best at the price. There are no nearby food outlets and the restaurant food wasnt great. Airport terminals are 20 mins away by the airport shuttle offered by the hotel. However - not reliable. I got dropped off but the bus often drove pass when it came to picking up customers - it was random. The next day the bus didnt even do a pick up at the sister hotel - despite being one of the stops on route. I ended up reporting this back to expedia and the staff at the hotel who didnt seem to care - not their problem. In the end, i got taxi's as it was more reliable. I could have paid the taxi fare on top of what i paid for the hotel and stayed at a better place. Message to Expedia/Hotel - don't advertise a service that is not reliable. Do not recommend this hotel and will not be staying here on future trips.

Friendly customer service team . Breakfast was nice

Friendly staff and very welcoming