4/10 Poor
Hai
Travelled with family
16 Jun 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was not a great experience for us. We purchased a stay for 2 adults and 2 children through Expedia. When we arrived and checked in they charged us an extra of $250 for one child. They said we had put 2 infants.
First day the toilet got clogged. We did wait for total of 4 hours for someone to come fixed it. We called once, and went to the receptionist twice before finally getting someone to have it unclog the toilet. The toilet continued getting clogged everyday until our last day. We never put in paper for the toilet to clog up.
The first 2 days there was no pressure on the shower and no hot water. The room smelled like mold.
We did the tour and they offered us a timeshare/gold packages. We told them the reasons for not doing it and after a while they became aggressive with and continued to convinced us after we told them no thank you.
Other than the issues above, our stay was pleasant with the pools and the food was good.
Hai
Stayed 5 nights in Jun 2025