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Hilton Saint John

4.5 star property

Photo gallery for Hilton Saint John

Indoor pool
Ballroom
Daily cooked-to-order breakfast for a fee
Junior Suite, 2 Queen Beds
Meeting facility

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet-friendly

Explore the area

Map
1 Market Sq, Saint John, NB, E2L4Z6
  • Market Square
    ‪1 min walk‬
  • TD Station
    ‪7 min walk‬
  • Marco Polo Cruise Terminal
    ‪10 min walk‬
  • Saint John, NB (YSJ)
    ‪22 min drive‬

Similar properties

Bar (on property)

Delta Hotels by Marriott Saint John

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1007)
The price is NZ$274
for 1 room
includes taxes & fees
17 Aug - 18 Aug
Delta Hotels by Marriott Saint John

About the area

Saint John

A stay at Hilton Saint John places you in the heart of Saint John, steps from Market Square and 3 minutes by foot from Saint John Trade and Convention Centre. .This luxury hotel is 0.3 mi (0.5 km) from Brunswick Square and 0.3 mi (0.5 km) from Loyalist House.

What's nearby

  • Market Square - 1 min walk - 0.0 km
  • Saint John Trade and Convention Centre - 3 min walk - 0.3 km
  • TD Station - 7 min walk - 0.6 km
  • Saint John City Market - 8 min walk - 0.7 km
  • Marco Polo Cruise Terminal - 10 min walk - 0.9 km

Getting around

  • Saint John, NB (YSJ) - 19 min drive

Restaurants

  • ‪Peppers Pub - ‬2 min walk
  • ‪Vito's Dining Room & Lounge - ‬5 min walk
  • ‪The Art Warehouse - ‬6 min walk
  • ‪Cask and Kettle Irish Gastropub - ‬6 min walk
  • ‪Saint John Ale House - ‬2 min walk

About this property

Hilton Saint John

Luxury hotel with a sauna connected to the convention center in Saint John
Hilton Saint John offers 197 accommodations with MP3 docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Saint John hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 197 guestrooms featuring refrigerators and MP3 docking stations. LCD televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Satisfy your appetite for lunch or dinner at the hotel's bar/lounge, York Bistro Pub, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Saint John? This hotel has 17286 square feet (1556 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
York Bistro Pub - This pub serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 6.95 per 24-hour period)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: CAD 17 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • York Bistro Pub

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (17,286 square foot of space)
  • Meeting rooms

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per accommodation, per stay, plus a deposit of CAD 35.00 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 25 per person
  • Fee for in-room wireless internet: CAD 6.95 per 24-hour period (rates may vary)
  • Self parking fee: CAD 25 per night (in/out privileges)
  • Pet deposit: CAD 35.00 per stay
  • Pet fee: CAD 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CAD 75 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Hilton Hotel Saint John
Hilton Saint John
Saint John Hilton
Hilton Saint John Hotel
Hilton Saint John Hotel Saint John
Hilton Saint John New Brunswick
Hilton Saint John Hotel
Hilton Saint John Saint John
Hilton Saint John Hotel Saint John

Hilton Saint John Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1007 reviews
Rating 8 - Good. 265 out of 1007 reviews
Rating 6 - Okay. 149 out of 1007 reviews
Rating 4 - Poor. 105 out of 1007 reviews
Rating 2 - Terrible. 43 out of 1007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sara

Business traveller
Stayed 4 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no hot water!
Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient
Stayed 1 night in Mar 2025

8/10 Good

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2025

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First night was great. Second night every noisy party group around us most of the evening then picked up again around 430 till we left at 730.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth the money

There was zero hot water from the time we checked in until the time we checked in to the time we checked out. There was a dirty facecloth left in the shower. The room we had did not have a mini fridge and we had to ask to get one. Lady at the breakfast was not very kind.
Stayed 1 night in Apr 2025

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Not ethical with credit cards but decent hotel

Check in was easy. My credit card got charged by a service someone else used who had their own room but we often went around hotel together. The front desk did not check with me, was not someone authorized and not registered to my room. Not a place i would go again because of this issue. Just because i know someone does not authorized the front desk to charge anything to me. Very responsible. Kitchen was amazing and staff in there wonderful and helpful.
Stayed 3 nights in Apr 2025

2/10 Terrible

Mike

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Id expect more from a Hilton brand. Poorly trained front end staff (manager did well). My room was not very clean, broken shower tiles and mildew, water damage on the wall by the bed, window ledge damaged and dirty with spots of mold on the wall by the window. They even forgot to leave my receipt under my door. Not even a complimentary coffee..even a $60/night motel offers guests a coffee. Wish i could post pics.
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Audrey

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love the and enjoyed our stay peaceful place love the food clean room ... thank you ☺️
Stayed 2 nights in Apr 2025

10/10 Excellent

Miranda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Niki

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I found the room, dusty and smelled of dust. Room was not clean. Used a package of wipes to clean it myself.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jessica

Stayed 1 night in Apr 2025

10/10 Excellent

Meng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and a nice quiet area at night with a peaceful view of the Saint John river
Stayed 1 night in Apr 2025

4/10 Poor

meriah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Only thing that really was a disappointment is I waited almost 4 hours for a blanket when my little ones got sick and they kept bringing me a sheet ended up having to go to the dollar store buying three of the five dollar blankets because they kept giving us sheets
Stayed 2 nights in Mar 2025

10/10 Excellent

Desneiges

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff and hotel.

Staff were amazing. Got some problem with hotel.com but the staff of Hilton have done everything they could and even more to help us.
Stayed 2 nights in Apr 2025

8/10 Good

Kyron

Liked: Cleanliness
Good stay
Stayed 1 night in Apr 2025

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities
My daughter and me have a problem with air-conditioning in our room. There was a disturbing noise when we wanted to set the temperature to 23 degrees. I come from a hot country and I needed the heat. We had to turn it off because it made a strange noise even at 22 degrees.
Stayed 1 night in Apr 2025

8/10 Good

marissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Alanna

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, filthy, absolutely terrible.
Stayed 2 nights in Mar 2025