After several days of travel from England and then across two provinces, my partner and I booked a king deluxe suite with a jacuzzi tub at Motel 6 through Expedia — specifically for the spacious bed and tub to ease our sore muscles. Upon check-in, the room was large, but the jacuzzi didn’t work. When we informed the staff, they admitted it was broken and offered no fix or apology, saying there was “nothing they could do.” My partner explained our situation and requested either a comparable room with a working tub or a partial refund, but we were told neither was possible and that the staff already knew the tub was out of order before assigning the room.
Their only “solution” was to move us to a smaller double/queen room where they thought the tub worked, though we weren’t allowed to verify it beforehand. When my partner checked the room himself before moving our belongings, he was scolded by staff. No one offered help, checked the new room for us, or expressed any apology for the inconvenience. We ended up in the smaller room, where the tub was extremely loud — unusable by the time we got into the room and finished getting scolded by staff
While the room was relatively clean, both spaces showed visible wear: cracked flooring, patched holes, and marked walls. One staff member was pleasant, but another was openly rude. Given the high price compared to similar motels and the lack of transparency or customer care, we won’t be staying at Motel 6 again during our travels in Canada.