Overall, Emiliano Rio was a major disappointment which honestly ruined my experience in Rio. Upon arriving, I was told that early check in was not available, and that I’d be contacted when a room was available (never happened - I had to go back and inquire over 3 hours later). During the time I was waiting for a room, I was instructed to go to the rooftop bar and sat for 20 minutes before a waiter approached me. Meanwhile, others (that clearly didn’t look like me) were attended to almost immediately. The bar area is quite small, and had at least 6-7 waiters, most of them sitting at the bar talking to one another. It isn’t hard to miss customers as they come in. Based on that experience, I decided not to purchase anything else from the hotel. But the worst part about this hotel is that THE ROOMS HAVE MOLD IN THEM WHICH IS JUST ENTIRELY UNACCEPTABLE!! The rooms also have this wet moldy, water damaged smell, which is ENTIRELY UNACCEPTABLE!! When I brought this to the attention of the hotel, they did absolutely nothing, and shrugged it off in a very condescending manner. Mold affects health - How can you call yourself a luxury hotel with such disgusting and poor conditions? I can’t believe people come here and pay thousands of dollars for nothing - I would never waste my time or money here again!