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Hôtel Universel in Rivière-du-Loup

4.0 star property

Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Breakfast and dinner served, international cuisine
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine
Excellence Room 2 Queen Beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Musee du Bas St Laurent
    ‪18 min walk‬
  • Place, Cegep De Riviere-du-Loup
    ‪2 min drive‬
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(114 reviews)
  • 29 sq m
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 29 sq m
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(45 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Rivière-du-Loup

A stay at Hôtel Universel in Rivière-du-Loup places you in the heart of Rivière-du-Loup, within a 5-minute drive of Musee du Bas St Laurent and Manoir Fraser. .This family-friendly hotel is 1.4 mi (2.2 km) from Cegep De Riviere-du-Loup and 1.6 mi (2.6 km) from Club De Golf De Riviere-Du Loup.

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.6 km
  • Cegep De Riviere-du-Loup - 2 min drive - 1.9 km
  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Parc des Chutes - 4 min drive - 3.0 km
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 8.9 km

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Subway - ‬17 min walk
  • ‪Tim Hortons - ‬15 min walk
  • ‪Mini-Putt Casse-Croûte - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 300 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a waterslide, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Enjoy international cuisine at Restaurant - Boreal, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Rivière-du-Loup? This hotel has 183 square feet (17 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Restaurant - Boreal - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 054854, 2026-11-30

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1123 out of 1948 reviews
Rating 8 - Good. 501 out of 1948 reviews
Rating 6 - Okay. 199 out of 1948 reviews
Rating 4 - Poor. 78 out of 1948 reviews
Rating 2 - Terrible. 47 out of 1948 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ZHAOXUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Dave

Stayed 1 night in Sep 2025

6/10 Okay

Linda

Disliked: Cleanliness, property conditions & facilities
The shower curtains needed to be washed - they had a nasty odour!
Stayed 1 night in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Stayed 1 night in Sep 2025

10/10 Excellent

Yan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

pamela, Nobel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Fire places & seating area was lovely Booked this room for the kids to have pool & water slide. Slide was closed, very disappointed! Was very noisy, ball tournament & conference going on & same time.
Stayed 1 night in Sep 2025

8/10 Good

David

Stayed 1 night in Sep 2025

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Aug 2025

8/10 Good

Andreja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok but kind a small and not the best appointed. It was ok to sleep for a night. Restaurant is amazing with great service and food is good.
Stayed 1 night in Aug 2025

6/10 Okay

Harsh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Area was nice but rooms needs improvement as for 4 star hotel
Stayed 1 night in Sep 2025

4/10 Poor

paul, Mississauga

Travelled with partner
Did not include breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Stayed 1 night in Sep 2025

10/10 Excellent

Gesina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mathieu

Stayed 1 night in Sep 2025

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, some part are a bit maze like. The restaurant is very good and the pool/waterslide/hot tub area is clean. When we stayed, the slide was closed at around 4 and did not reopen, maybe aligning guard duty with end of day when people come back from their outings would be better. However a great overall experience
Stayed 2 nights in Aug 2025

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, amenities
Clean, bright and modern. Very inviting!
Stayed 1 night in Sep 2025

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall experience. Well worth the money. The only negative was, the extremely noisy ventilation unit in our room….
Stayed 1 night in Aug 2025

10/10 Excellent

Alcina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Loved My Stay !! The Staff Was Super Accommodating Especially When I Was Having A Disaster With My Own Travels, If Your Going To Spend $200 With Tax Anyway You Might As Well Book Here Instead, Definitely Worth It And The Food And Restraunt Staff Are Amazing Seating Any Where In The Hotel Or Outside Is Comfortable I Fell Asleep To Early Or I would have Checked Out The Pool But There’s Even Slot Machines Too I’m Sure It’s Family Friendly But For 20-40 Year Olds, I’m Sure You Will Have Great Stay. If I’m In The Area Again I Will Definitely Return. Or Find One Elsewhere In My Travels.
Stayed 1 night in Sep 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the recharging stations.
Stayed 1 night in Aug 2025

8/10 Good

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
My granddaughter loved the pool.It was great having a laundry on premises.Very clean.Only complaint was someone was parked half in handicap and I couldn’t park there and both myself and daughter are handicapped.
Stayed 1 night in Aug 2025

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice property. I would recommend you request a room not attached to the pool unless you like the smell of chlorine.
Stayed 1 night in Sep 2025

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025