Compare Luxury Hotels in Rockford

Staff was very kind. The building is in pretty poor condition. Water damage and soft floors everywhere.

Yes

My partner and I were excited to visit Lake Geneva for our anniversary after seeing strong reviews and photos online. We booked a king room with a resort view for two nights. Before arrival, trying to extend our stay by one night took multiple calls, transfers, and long hold times, which was our first red flag. At check in, we were told our reserved resort view was unavailable and were “upgraded” to a pool view, even though the pool was closed for winter. Staff insisted this was a better option and neither addressed the fact that we did not receive what we booked. After 10 minutes of back and fourth, we were given only $30 of breakfast vouchers, and no further discount was given. We were exhuasted and didn't want to start our stay on a bad note so we went on The room had several issues, including a broken blind, a torn chair, dirty grout in the shower, and extremely poor drainage in both the sink and shower that was painfully slow to clear. This made us question the overall cleanliness and maintenance of the room. Around the property, we also noticed visible wear and tear and poor signage for basic amenities. We used the vouchers for a Sunday brunch buffet that cost about $75 per person. The seafood had a strong, unpleasant odor, the meats were tough and bland, and the waffles were nearly cold. Overall, the stay was disappointing, especially for a special occasion. We left early during a snowstorm, relieved to go. This experience did not match the expectations set online.

I had a good visit

Lots of fun

Room was clean, staff were friendly, breakfast was typical fare. An okay place to stay when traveling thru Rockford.