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Candlewood Suites San Antonio Schertz by IHG

2.5 star property

Photo gallery for Candlewood Suites San Antonio Schertz by IHG

BBQ/picnic Area
Exterior
1 bedroom, individually decorated, desk, laptop workspace
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Laundry

Explore the area

View map
17145 N Interstate 35 Frontage Road, Schertz, TX, 78154
  • Place, Randolph Air Force Base
    ‪9 min drive‬
  • Place, Joint Base San Antonio
    ‪9 min drive‬
  • Place, Natural Bridge Caverns
    ‪13 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Accessible Tub)

1 bedroom, individually decorated, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Schertz

When you stay at Candlewood Suites San Antonio Schertz by IHG in Schertz, you'll be within a 10-minute drive of Laser Legend and Schertz Dog Park. .This hotel is 9.5 mi (15.3 km) from Natural Bridge Caverns and 14 mi (22.5 km) from Schlitterbahn New Braunfels Waterpark.

What's nearby

  • Rolling Oaks Mall - 7 min drive - 10.5 km
  • Randolph Air Force Base - 9 min drive - 8.3 km
  • Joint Base San Antonio - 9 min drive - 8.3 km
  • Morgan's Wonderland - 10 min drive - 14.6 km
  • Natural Bridge Caverns - 13 min drive - 16.5 km

Getting around

  • San Antonio Station - 22 min drive
  • San Antonio International Airport (SAT) - 23 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪QuikTrip - ‬3 min drive
  • ‪Bill Miller Bar-B-Q - ‬18 min walk
  • ‪Chick-fil-A - ‬20 min walk
  • ‪Whataburger - ‬18 min walk

About this property

Candlewood Suites San Antonio Schertz by IHG

Hotel in Schertz with a fitness center and a seasonal outdoor pool
Candlewood Suites San Antonio Schertz by IHG offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually decorated. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 80 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites San Antonio Schertz by IHG.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from January to January
Pool access available from 6:30 AM to 9:00 PM

Property is also known as

Candlewood Suites San Antonio Schertz
Candlewood Suites San Antonio Schertz by IHG Hotel
Candlewood Suites San Antonio Schertz an IHG Hotel
Candlewood Suites San Antonio Schertz by IHG Schertz
Candlewood Suites San Antonio Schertz by IHG Hotel Schertz

Candlewood Suites San Antonio Schertz by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 143 out of 262 reviews
Rating 8 - Good. 47 out of 262 reviews
Rating 6 - Okay. 30 out of 262 reviews
Rating 4 - Poor. 18 out of 262 reviews
Rating 2 - Terrible. 24 out of 262 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay

I have stayed here before and this time it was nothing like the last. Cleaners do not come in to clean we had to go get towels ourselves multiple times there is roaches and other bugs throughout the hotel and the whole hotel has constant odors. Check in early if not they cancel your reservation regardless if paid for
Stayed 3 nights in Jul 2025

2/10 Terrible

Veronica

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

At check in was advised that reservation was cancel due to elevator been out and no other access for wheelchair since room on 4th floor. Then advise check other hotels.
Stayed 2 nights in Jun 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again

No hot water. Elevator was down, so they booked a family of 5 with all their luggage on the 4th floor. Stairwell was filled with spiders. They had no extra linens for the sofa bed. Took 25 minutes to check in because the clerk was on their cell phone. Passive aggressive signage all over the hotel indicating there disdain for quality customer service.
Stayed 1 night in Jun 2025

6/10 Okay

Patty

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very nice, fairly new, however the hotel is located on the service road off of I35 and you need to pass thru another business before you get to the hotel. The amazon warehouse is right behind the property and you can hear their trucks coming in and out and that made it very difficult to sleep.
Stayed 3 nights in May 2025

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

T service

Front desk terrible and rude lady even fought me for a parking space because I think she was late for work.
Stayed 1 night in Apr 2025

6/10 Okay

STEPHEN

Liked: Cleanliness, amenities
Broken elevator. Very noisy from freeway
Stayed 3 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good rates and clean rooms
Stayed 1 night in May 2025

2/10 Terrible

traci

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Truck got broken In
Stayed 1 night in Jun 2025

6/10 Okay

Tyler

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was perfect and amazing. However, several issues came up. There was a burned out bulb in our room, the door wouldnt open or latch shut sometimes. Additonally, the tv remote was missing, the elevator feels like its about to break constantly and doesnt come to the upper floors after midnight for some reason. And our key cards stopped working two days before check out. This combined with the large amounts of construcrion that literally blocks most of the access to and from the hotel made it less than ideal.
Stayed 4 nights in May 2025

6/10 Okay

Kathrin

The room was fine and clean; the area is industrial and loud because it is so close to the highway
Stayed 2 nights in May 2025

10/10 Excellent

Thurman

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Stayed 1 night in May 2025

4/10 Poor

LAURA

Business traveller
Disliked: Cleanliness, property conditions & facilities
No hot water for the shower and maintenance needed on tub and faucets
Tub grout very nasty
Stayed 5 nights in Apr 2025

10/10 Excellent

Rachel

Stayed 2 nights in Apr 2025

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bath tub in my room had mildew and/or mold. I was not able to take a shower. The hotel had no other rooms available so I was stuck. They told me to ask Hotels.com for a partial refund as I made the reservation through them but then they refused to allow Hotels.com to issue a partial refund. Terrible stay.
Stayed 1 night in Apr 2025

6/10 Okay

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this location was good. It was quiet and convenient. The only complaint I have is that I booked a King size bed but was given a queen size bed. Also, the room did not have a remote for the tv the entire stay. Other than that, everything was good.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort

It was just okay

Room was a bit ran down. Even though my daughter had to use her room key to enter the hotel...the front desk lady gave her a hard time and accused her of not being a guest. Very rude.
Stayed 2 nights in Apr 2025

6/10 Okay

Juan E

Travelled with family
Disliked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

LAURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good it was the first time staying with you.The lady on the front desk was great. I asked her about close restaurants that have good food and she pointed me to the right place
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025

6/10 Okay

Valerie

Stayed 1 night in Mar 2025

2/10 Terrible

Frank

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean location, no eating establishments within walking distance was kind of a bad deal.
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Stayed 1 night in Jan 2025