8/10 Good
Ansaria
Travelled with partner
6 May 2025
Liked: Cleanliness, staff & service, amenities
We booked this hotel for my boyfriend’s graduation trip. Once we arrived, we found that the hotel looks nothing like the pictures that were advertised on Expedia. We were disappointed in our room and fortunately we were able to communicate with Ricardo at the front desk who was able to upgrade our room for a few days. The new room that we were in was much more enjoyable and pleasant. And Ricardo was able to keep us in that room for our whole 7 night stay! He was very understanding, communicative, and reliable. Ricardo also gave us a list of places to try and go to while we were in Puerto Rico and we were able to hit almost every single one and were not disappointed! Overall, the stay turned out great thanks to Ricardo and we enjoyed our 7 nights in Puerto Rico!
Ansaria
Stayed 7 nights in Apr 2025