The room was isolated from everything, no access to the ocean, yet the beach was in advertising. The hotel lobby was closed: directions left “go to hotel next door.” The Cavalier next door was ready to upgrade at a cost of $106 per night. But they said they were a separate entity from the Sands by the Sea. First lie, then they said the properties were co-owned, second lie. Three people perched in the lobby backing each other up. They gave us the option to leave, they said our payment had not been charged. We left, went home, 400 miles driven and a Christmas gift destroyed. Not only did they lie about charging, but the charge was $180 above the original agreed rate, another lie and a fraudulent over charge. This charge was reversed by a future conversation with Expedia. This experience left us with a costly experience. Our ride home was long and dark with distressing feelings. The treatment by hotel personal was with extreme disregard and disrespect. We felt setup by a predator oriented system. Our cost: hundreds, my cost: embarrassment, my Christmas gift to my wife was destroyed. Five months earlier we vacationed to Hawaii, excess of $6000, went well, flights arranged through Expedia.