4/10 Poor
John, Naples
Travelled with group
3 Feb 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, excellent staff. Physical facility could use some work, unpainted drywall repairs and worn moldings were not uncommon. Breakfast was ok, but below Embassy Suites standards.
More troubling were the items that were not functioning. One of three elevators was functional. The same elevators serve the parking, so a 10-15 minute wait for the lone elevator were normal.
Also, the outdoor 8th floor patio deck with a pool and bar adjacent were closed for unclear reasons. This was a primary reason that I had booked this hotel, and the pool deck was even featured in an e-mail sent to me by the hotel the day before I checked in. "Here at the Embassy Suites, we have our amazing gym, pool, and restaurant all on the 8th floor with a beautiful view of Sarasota."
Parking was $40. Resort fee for the non-functional pool area was $25. Had I known about the elevators and the pool deck with its beautiful view being closed, I would have stayed elsewhere.
John
Stayed 1 night in Jan 2025