2/10 Terrible
steven
Travelled with family
3 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not be staying again.
When we arrived we were greeted by a front desk attendant by the name of praise I believe and from the start she was nothing but rude, we had to wait an hour in the lobby because she said the the reservation had not yet come through, after an hour I went up to the desk and was greeted with yes I know your room is ready followed by an awful attitude and rude jabs that made me feel very uncomfortable and unwelcome. After we headed to our room I ordered food to pick up from the lobby restaurant the salmon and rice. When I received it the rice was so hard I almost broke my tooth on a bite and had to take it back down to ask for a different side which they did make for me. While up in the room we noticed it was extremely dirty with large amounts of dirt surrounding the bed and a woman’s sanitary pad was stuck to the headboard which is by far the most disgusting thing I’ve experienced. At this point after having driven 12 hours that day had to wait in the lobby for an hour and return food I just needed sleep so decided to discuss it in the morning with the staff. When we went to the lobby to check out around 6am there was blood all over the lobby floor the front desk said there was an incident and police were called to deal with it but nothing else. They had said since I booked through hotels.com there was nothing they could do for me. I stay in dozens of hotels a year and have rarely ever complained but this was bar far the worst experience I’ve had from start to finish.
steven
Stayed 1 night in Feb 2025