6/10 Okay
Michael James
Travelled with partner
16 Dec 2025
Liked: Cleanliness
The room was acceptable. It was clean and had basic amenities. Overall, the property was a huge disappointment. Let's start with the fact that they have pictures of a pool that no longer exists. Apparently it's been gone for like a decade after a hurricane. So that's like false advertising. The convenience store would close whenever the person working there felt like it. So one night we ended dinner early to go get something before it closed at seven pm only to find out that the clerk locked the door prior to 645. The service at the restaurant was exceptionally slow. One night our dinner took us almost 2 1/2 hours. We would've had several rounds of drinks because we were listening to music, but the server was so slow that anything we asked for took like 15 or 20 minutes before we would see him again. It was island time x10. The rest of the staff was a mixed bag. About half of them were engaging and very helpful. The other half of them had no idea what they were doing. That half wouldn't even look you in the eye or acknowledge you when you were standing in front of them. It was very aggravating that most of the bellhops could not summon a taxi. We found out that the best thing was to go into the front desk and get one of the guest Specialists to call a taxi. Every time they got one within 3 to 5 minutes.
Michael James
Stayed 7 nights in Dec 2025
