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Mercer Hotel Downtown, BW Premier Collection

3.5 star property

Photo gallery for Mercer Hotel Downtown, BW Premier Collection

Lunch, dinner and brunch served
Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access) | Room amenity
Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access) | Minibar
Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)
Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Room service
  • Breakfast available

Explore the area

View map
104 Ontario Street, Stratford, ON, N5A 3H2
  • Stratford City Hall
    ‪3 min walk‬
  • Avon Theatre
    ‪5 min walk‬
  • Festival Theatre
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access)

Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access)

Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Stratford

With a stay at Mercer Hotel Downtown, BW Premier Collection, you'll be centrally located in Stratford, within a 5-minute drive of Festival Theatre and Stratford City Hall. .This hotel is 0.2 mi (0.3 km) from Shakespearean Gardens and 0.2 mi (0.3 km) from Avon Theatre.

What's nearby

  • Stratford City Hall - 3 min walk - 0.3 km
  • Avon Theatre - 5 min walk - 0.5 km
  • Avon River - 5 min walk - 0.5 km
  • Tom Patterson Theatre - 5 min walk - 0.5 km
  • Festival Theatre - 15 min walk - 1.3 km

Getting around

  • Stratford Station - 14 min walk
  • London, ON (YXU-London Intl.) - 49 min drive

Restaurants

  • ‪Bentley's - ‬1 min walk
  • ‪Balzac's Coffee - ‬1 min walk
  • ‪Coffee Culture - ‬3 min walk
  • ‪Cafe Bouffon - ‬1 min walk
  • ‪Mercer Kitchen/BeerHall/Hotel - ‬2 min walk

About this property

Mercer Hotel Downtown, BW Premier Collection

Hotel with a restaurant, near Festival Theatre
Mercer Hotel Downtown, BW Premier Collection offers 14 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with premium cable channels.

Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 11:00 AM and on weekends from 9:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out and luggage storage. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 8:00 AM and 11:00 AM and on weekends between 9:00 AM and 11:00 AM.
Mercer Hotel Downtown, BW Premier Collection has a restaurant serving brunch, lunch, and dinner.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 15 per night)
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; CAD 9 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Mercer Hall

Family friendly

  • Mini-fridge

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 29.99
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 49.99 per stay
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 9 to 15 per person
  • Uncovered self parking fee: CAD 15.00 per night
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CAD 29.99 (subject to availability)
  • Rollaway bed fee: CAD 49.99 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

This property does not have elevators

Property is also known as

Mercer Hall Inn Stratford
Mercer Hall Inn
Mercer Hall Stratford
Mercer Hall
Mercer Hall Hotel Stratford
Mercer Hall Inn Restaurant
Mercer Hotel Downtown, BW Premier Collection Hotel
Mercer Hotel Downtown, BW Premier Collection Stratford
Mercer Hotel Downtown, BW Premier Collection Hotel Stratford

Mercer Hotel Downtown, BW Premier Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 361 out of 675 reviews
Rating 8 - Good. 247 out of 675 reviews
Rating 6 - Okay. 48 out of 675 reviews
Rating 4 - Poor. 15 out of 675 reviews
Rating 2 - Terrible. 4 out of 675 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercer Me

Other than 2 flights+ of stairs (use carry on luggage) this was a dream hotel. Nearby amenities and attractions, quiet and modern.
Stayed 3 nights in Jun 2025

8/10 Good

Maxine

Travelled with partner
Liked: Property conditions & facilities
The staff were incredible! From check-in to departure everyone had a smile and seemed to genuinely care. The room itself was lovely. The only suggestion would be that housekeeping need to spend a little more time snd attention when cleaning the room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michele

Beautiful property, great staff. We knew there wasn’t an elevator so worked around that. Recommend!
Stayed 1 night in May 2025

6/10 Okay

Caleb

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Remi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really neat boutique hotel with beautiful rooms! Kind of awkward with the desk in the bar, but otherwise great!
Stayed 1 night in May 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, friendly staff. Great food. Great atmosphere. Convenient location. Will return.
Stayed 1 night in Apr 2025

10/10 Excellent

Ernest

Stayed 2 nights in Mar 2025

8/10 Good

Tricity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't get the fireplace in room 305 to work and really wanted that ambience...maybe instructions would be helpful
Stayed 1 night in Apr 2025

10/10 Excellent

wenwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food here! Room is clean and new!
Stayed 3 nights in Mar 2025

10/10 Excellent

Yan Yan Agnes

Stayed 1 night in Mar 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Great downtown location. Very good restaurant and obviously popular. The staff we met were great. Our room was just "meh". The decor is sort of industrial. A bit stark. My own preference for hotel decor is a bit warmer and much more luxurious. I want to feel I'm treating myself and this one didn't live up to that.
Stayed 1 night in Mar 2025

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel! Our room was very clean and had everything we needed. Only complaint was the size and location of the TV (small, in the corner of the room), but that’s a very minor issue. The Mercer restaurant is fantastic! The food and beer were amazing, I would definitely recommend it. The hotel and restaurant staff were all very friendly and knowledgeable. Overall, we had a nice and relaxing time and would definitely return!
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Stayed 1 night in Mar 2025

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, amenities
Was under construction during our stay. Very loud early in the morning.
Stayed 1 night in Feb 2025

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location central, very accommodating and receptive staff, comfortable and quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is second time staying at Mercer Hall. It’s convenient and central to amenities.
Stayed 1 night in Jan 2025

10/10 Excellent

Amr

Stayed 6 nights in Jan 2025

10/10 Excellent

Alan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific - friendly and helpful. Our dinner on Monday was excellent - menu was most interesting. The Miso brûlée desert was both unusual and very tasty. Will come back next year!
Stayed 2 nights in Dec 2024

10/10 Excellent

Harold

Stayed 1 night in Dec 2024

6/10 Okay

Drew

Stayed 1 night in Dec 2024

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and love the rooms, industrial look but cozy atmosphere!
Stayed 1 night in Dec 2024