6/10 Okay
Cindy
2 Nov 2025
Liked: Cleanliness
The service seems to have gone downhill since I last stayed here years ago. There are a few good employees, but the front desk concierge woman on the night of October 14 argued with me about something I requested and said she would check in to it but never got back to me. A heavy-set man who works front desk is extremely unfriendly, never makes eye contact or says hello, basically treated you like you do not exist. It called ‘hospitality’ for a reason. The morning of October 22, the housekeeper banged on my door not once but twice demanding I leave the room even though I had a DND on my door and my reservation was until the 27th. When I informed front desk, they told me she did not contact them to verify. I was staying on the 22nd floor. Please find employees who are well suited for hospitality and properly train housekeepers on protocols so as not to disturb guests and make their stay miserable.
Cindy
Stayed 3 nights in Oct 2025