4/10 Poor
Ghislaine
Travelled with partner
3 Aug 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
MISLEADING PHOTOS. THERE IS NO SPA INCLUDED. Just know that you're paying almost 400$ for a too spacious room with no amenities. Ultimately, I found it to be really disappointing for a 4-star hotel. The money isn't worth it for what they offer!!! I don't feel I was at a 4-star hotel. Indeed, there was only the gym that was included in the amenities. There's a spa that costs additional money EVEN THOUGH most of the photos of the hotel features the spa. The pictures of the pools were THE reason why we booked the place. Had we'd known, we would have stayed at a cheaper accomodation and access the spa for the day. There was not even a discount at the spa for patrons... Disappointing.
FOOD: No free teas given in bedrooms. You have to reserve for the hotel restaurant which doesn't make sense because the whole point of having a restaurant inside a hotel is to show up whenever you come down from your bedroom. I tried to go there for lunch with my partner and not only did they not respond but they did not called me back. I asked to have a kettle to boil water for my tea and the receptionist said "you know you have hot water from the bathroom sink, right?"... Ridiculous!
Other disappointments: the pillows were so thin, the tv was not working (we could only access 3 channels), no Netflix or any smart tv. Oh and the people at the receptionare unprofessional for a 4-star hotel (and some of them are literally children...).
Ghislaine
Stayed 2 nights in Aug 2025
