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Best Western Plus Carlton Plaza Hotel

3.5 star property

Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Property preview
Business centre
Exterior
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

View map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Royal BC Museum
    ‪13 min walk‬
  • Place, British Columbia Parliament Building
    ‪13 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(31 reviews)
  • 51 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(52 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(39 reviews)
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the area

Victoria

A stay at Best Western Plus Carlton Plaza Hotel places you in the heart of Victoria, within a 5-minute walk of The McPherson Playhouse and Market Square. .This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

What's nearby

  • Chinatown - 3 min walk - 0.3 km
  • Royal BC Museum - 13 min walk - 1.1 km
  • British Columbia Parliament Building - 13 min walk - 1.2 km
  • Victoria Harbour - 13 min walk - 1.2 km
  • Victoria Clipper Ferry Terminal - 15 min walk - 1.3 km

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪John's Place Restaurant - ‬2 min walk
  • ‪The Mint - ‬1 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This Edwardian hotel also features a hair salon, a television in a common area, and a vending machine.
At Best Western Plus Carlton Plaza Hotel, enjoy a satisfying meal at the restaurant. Full breakfasts are served on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 804 out of 1269 reviews
Rating 8 - Good. 310 out of 1269 reviews
Rating 6 - Okay. 99 out of 1269 reviews
Rating 4 - Poor. 29 out of 1269 reviews
Rating 2 - Terrible. 27 out of 1269 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very busy part of the city
Stayed 1 night in Jul 2025

8/10 Good

Chen Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in and friendly staff
Stayed 1 night in Aug 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The Ruby on Johnson is an excellent place for breakfast, with good food and courteous and efficient service.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Victoria trip

The staffs are friendly and accommodating. The rooms and laundry facilities are clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

This is such a nice hotel. Staff is so pleasant, sent texts to check on us. We had the 2 queen beds with sofa and kitchen suite and it is much bigger than the equivalent at other hotels. Car valet always had our car ready for us as requested. The location is walkable to the waterfront, shopping, and restaurants. We were so happy with our choice.
Stayed 2 nights in Jul 2025

10/10 Excellent

ricardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice personal working there, I just wish they will provide water bottle for drinking, I stayed one week
Stayed 5 nights in Jul 2025

8/10 Good

Naoko

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, Small elevator
Stayed 1 night in Jul 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, we walked everywhere. Room was very clean and comfortable. Staff were all welcoming and very attentive. We had a great stay!
Stayed 3 nights in Jul 2025

10/10 Excellent

Carol

Great location. Excellent breakfast/lunch restaurant.
Stayed 2 nights in Jul 2025

8/10 Good

Avery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless and drugs around the area, specifically on Douglas were really concerning. If you weren’t back in your room around 4 or 5 pm it got questionable to be out on the street. On the other hand, the staff and specialty coffee was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gen

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Nice and close to downtown amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Tyler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely situated in the middle of everything, though neighbourhood safely left a little to be desired. Clean and comfortable though on-site (or more affordable valet) parking would be nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Suite was very comfortable and clean. Having a kitchenette was a definite plus.
Stayed 3 nights in Jul 2025

10/10 Excellent

shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. Facilities/rooms exceptionally clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Sandie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here for work. The hotel is clean and is very close to everything. It’s a really good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jenna

.
Stayed 1 night in Jul 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean. We enjoyed our stay a lot
Stayed 2 nights in May 2025

10/10 Excellent

Dave

Stayed 2 nights in Jul 2025

10/10 Excellent

Yohannes

Liked: Cleanliness, staff & service, property conditions & facilities
Service staff
Stayed 1 night in Jul 2025

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff were friendly and welcoming when we arrived. The only downside was paying $30 extra per day to park and no complimentary breakfast included with the stay. The hotel itself was perfect. So for the price we paid it was no great value for money.
Stayed 2 nights in Jul 2025

6/10 Okay

Stephen

Stayed 1 night in Jul 2025

4/10 Poor

Priyanka

Price was too much for service they provide
Stayed 1 night in Jul 2025