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Best Western Plus Carlton Plaza Hotel

3.5 star property

Photo gallery for Best Western Plus Carlton Plaza Hotel

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Property preview
Exterior
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)
Business centre

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

View map
642 Johnson St, Victoria, BC, V8W1M6
  • Chinatown
    ‪3 min walk‬
  • Royal BC Museum
    ‪13 min walk‬
  • British Columbia Parliament Building
    ‪13 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(28 reviews)
  • 51 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(18 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(50 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Victoria

A stay at Best Western Plus Carlton Plaza Hotel places you in the heart of Victoria, within a 5-minute walk of The McPherson Playhouse and Market Square. .This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

What's nearby

  • Chinatown - 3 min walk - 0.3 km
  • Royal BC Museum - 13 min walk - 1.1 km
  • British Columbia Parliament Building - 13 min walk - 1.2 km
  • Victoria Harbour - 13 min walk - 1.2 km
  • Victoria Clipper Ferry Terminal - 15 min walk - 1.3 km

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪John's Place Restaurant - ‬2 min walk
  • ‪The Palms - ‬2 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This Edwardian hotel also features a hair salon, a television in a common area, and a vending machine.
At Best Western Plus Carlton Plaza Hotel, enjoy a satisfying meal at the restaurant. Full breakfasts are served on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 777 out of 1236 reviews
Rating 8 - Good. 306 out of 1236 reviews
Rating 6 - Okay. 97 out of 1236 reviews
Rating 4 - Poor. 30 out of 1236 reviews
Rating 2 - Terrible. 26 out of 1236 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Stayed 5 nights in Jun 2025

10/10 Excellent

Michael

Business traveller
Liked: Amenities
Nice character building. The City of Victoria needs to deal with the homeless situation in the downtow area. Does not feel safe anymore.
Stayed 1 night in Jun 2025

10/10 Excellent

Albert

Stayed 2 nights in Jun 2025

8/10 Good

SHAUNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really fun opportunity to spend some time in Canada really have a fun trip the amenities and everything around was close convenient and the food was amazing. Surface was excellent. I will definitely go back and visit again. Definitely recommend.
Stayed 1 night in Jun 2025

2/10 Terrible

William

Travelled with family
Disliked: Amenities
It is over a nightclub. Did not sleep until it closed at 1am
Stayed 4 nights in Jun 2025

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all a great stay with pleasant service. The room was clean. The only issue was there were not enough outlets in the room to properly charge our devices. The outlets beside the bed were very loose, couldn't properly hold our chargers and too narrow to put two chargers on at the same time.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amélie, MONTREAL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, amazing staff. Everyone was so friendly and helpful. Top!
Stayed 1 night in Jun 2025

6/10 Okay

Sergiu

Business traveller
Liked: Cleanliness, staff & service

Just ok

Within walking distance of the harbour and shops. Somewhat outdated.
Stayed 2 nights in Apr 2025

8/10 Good

Mithun Kumar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights. Great location close to harbour. Comfortable bed and bedding. Very helpful and friendly staff. Great restaurant for breakfast next door. Would stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Davy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the area of many homeless people and closed up shops. Sad.
Stayed 1 night in Jun 2025

6/10 Okay

Juan

Travelled with family
Hotel is overpriced for what it offers.
Stayed 5 nights in Jun 2025

10/10 Excellent

oscar l.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible to the provincial capitol and surrounding shops, eateries and attractions. Very noisy bathroom exhaust. Couldn't hear in case of emergency.
Stayed 4 nights in Jun 2025

6/10 Okay

Rhandall

Business traveller, Travelled with group
Liked: Staff & service
The room was fairly spacious and it was very helpful to have a kitchenette. The kindest and most helpful staff member was Silvia on the front desk. She took time to learn about our stay and understand our needs. We were in Victoria for a Master's course at the university. Silvia remembered our study group members who met at the hotel and helped them too. I did appreciate a daily text from the front desk checking in about anything we needed. Overall though the room, especially cups and cutlery in the kitchen could have been cleaner. We consistently had to request more toilet paper. There were 2 people and we were only given 1.5 rolls for 4 days and then only one roll at a time. We only asked for housekeeping one day and nothing in the kitchen was replenished like tea bags or sugar. Finally, the elevator was very small and inconvenient for checking out, trying to get a cart on the elevator was difficult due to the number of people allowed, luggage and it's very small size. I would stay again, but be more aware of the elevator and very specific with requests to staff.
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Stayed 1 night in Jun 2025

6/10 Okay

Aaron, Airdrie

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Albert

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Would like to book another night for Wednesday night
Stayed 1 night in Jun 2025

6/10 Okay

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in May 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great customer service.
Stayed 3 nights in May 2025

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jun 2025

6/10 Okay

Yvon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great but neighborhood was not. People were loitering on way to separate parking which did not feel the safest
Stayed 2 nights in Jun 2025

8/10 Good

Ho Ching, Coquitlam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 1 night in Jun 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025