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Hi we had a nice stay but one of the reception team was very rude with me. I asked her about the wifi setup she asked me to follow the steps which I did and got stuck on one of the part. She asked let me do it for you and grabbed my phone and said some people do not know how to use tech and then handed me the phone and threw the paper in the table. She was very unprofessional. Apart from that everything was good. Breakfast team were awesome, they were always smiling and helpful. Breakfast was ok too. Rooms were small and it was difficult for us with 2 kids but manageable. Cheers and Regards,

The main cafeteria room was not available to go eat in during restaurant operation, there was not really anywhere to eat or heat our lunch (maybe it is only because we took the "cell" room but nonetheless...). The room itself lacks a couple of things, first is shower and toilet privacy with semi translucide walls, the steps to get on top of bunk beds are so small that it hurts your feet, the window is too high for a normal person to be able to access it and open or close it... Good idea but implementation is to be revisited...

I can't say enough about the staff at this hotel. They were fantastic!

The only drawback with the stay was that they were renovating on many of the floors. Places were closed off.

With such a large group checking in at the same time, the front desk staff handled the situation professionally and patiently assisted each guest in settling in quickly. The rooms were clean and cozy, with excellent amenities, and the hotel's central location was very convenient. I truly appreciated that they let us leave our luggage at the hotel, which spared us from carrying it on our short trip to Wengen. This made the trip much more enjoyable for everyone. I would especially like to thank Noraly and Nadim for going above and beyond to help my teammates resolve their issues.

We absolutely loved staying here! We were in Luzern for 2 nights. We were greeted with a hearty welcome by our host, Bangin Salih, with a warm smile, a welcome map and public transport tickets (which included a 20% discount on many tours) We chose to purchase the breakfast buffet and it was DELICIOUS and the cost was a huge savings too! If we return to Luzern we would definitely choose to stay here again. Thank you Bangin, Thank you Royal Luzern Hotel!