Canton of Lucerne ski resorts

Hi we had a nice stay but one of the reception team was very rude with me. I asked her about the wifi setup she asked me to follow the steps which I did and got stuck on one of the part. She asked let me do it for you and grabbed my phone and said some people do not know how to use tech and then handed me the phone and threw the paper in the table. She was very unprofessional. Apart from that everything was good. Breakfast team were awesome, they were always smiling and helpful. Breakfast was ok too. Rooms were small and it was difficult for us with 2 kids but manageable. Cheers and Regards,

The main cafeteria room was not available to go eat in during restaurant operation, there was not really anywhere to eat or heat our lunch (maybe it is only because we took the "cell" room but nonetheless...). The room itself lacks a couple of things, first is shower and toilet privacy with semi translucide walls, the steps to get on top of bunk beds are so small that it hurts your feet, the window is too high for a normal person to be able to access it and open or close it... Good idea but implementation is to be revisited...

Nothing is standing out.

No evening bar . breakfast good Room view lovely Bathroom damp in corner of shower

I can't say enough about the staff at this hotel. They were fantastic!

The only drawback with the stay was that they were renovating on many of the floors. Places were closed off.