Book Premier Inn Whiteley accommodation from NZ$128

It was our first time staying here and was looking forward to all it has to offer. On arrival booking in was via self check in and was pleasantly greeted by a member of staff at the self check in desk, check in completed and we took the lift to our room. Upon opening the door to our room we were unfortunately met with a damp musky smell..! We also noted the window open and thought just maybe the smell had come in from outside, so we shut the window and wedged the door open to try and clear the smell.. After about an hour we shut the door and after not long the smell was back unfortunately. We scanned the QR code used to send a complaint expecting someone to reply shortly but heard nothing. We were due to go out for the evening so got ready and went out, we did expect someone to reply or call us during the evening but we heard nothing. As we were only staying for the one night we didn't bother to waste our time chasing it up as we had more important things to do, so the next day we had our breakfast and left. It's now one week later and nobody has been in touch.. So has been disappointing.

For the price of about £50/night with breakfast, this was excellent value. Good location by the historic dockyard and on a busy safe feeling street. I was given a recently refurbished bedroom but the corridor leading to it is being stripped and redecorated, I assume. It's a bit like staying in a Wardroom with lots of naval artefacts and evidently many RN guests. Pool area only had the v warm swimming pool open which was clean and quiet. Breakfast was basic. Good selection of cereals and basic hot items which were popular with others. Even better if: bedroom window was obscured from outside so you can open curtains and have privacy. Also, a better coffee and tea selection at breakfast would make a huge difference too. Notwithstanding this, I will return as it was a comfortable affordable choice,

Deluxe king room felt spacious. The bed was very comfortable and room amenities good. All staff were very friendly and helpful.

Amazing services and staff,will definitely stay again, my children love the breakfast, lunch and dinner.

Spa facilities good. Not enough car parking space. Room had no window offering natural light

Room was little cold, radiators not turned on and fan heater not working. Extra blankets in wardrobe would have been appreciated.