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El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only

5.0 star property

Photo gallery for El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only

14 outdoor pools
Property video
Exterior
Beach bar
Beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • On private beach
  • Bar
  • Parking included

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa Paraiso Golf Course
    ‪15 min drive‬
  • Place, Maroma Beach
    ‪23 min drive‬
  • Place, Puerto Morelos Town Square
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for CASITA SUITE

CASITA SUITE

CASITA SUITE

8.4 out of 10
Very good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for BEACHFRONT CASITA SUITE

1 bedroom, free minibar, in-room safe, desk

BEACHFRONT CASITA SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 66 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

7.4 out of 10
Good
(3 reviews)
  • 62 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

8.0 out of 10
Very good
(1 review)
  • 78 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

10.0 out of 10
Exceptional
(1 review)
  • 78 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only
  • Pool
  • All-inclusive
  • Free airport shuttle
  • Parking included
4.4 out of 5, Excellent, 522 reviews
The price is NZ$636
includes taxes & fees
25 Nov - 26 Nov
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

About the area

Playa del Carmen

Located in Playa del Carmen, El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only is within a 10-minute drive of Playa Paraiso Golf Course and Dr. Alfredo Barrera Marin Botanical Garden. .This all-inclusive hotel is 3.6 mi (5.9 km) from Nicklaus Design Golf Course and 4.4 mi (7.1 km) from Paradise Beach.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 15 min drive - 5.7 km
  • Playa Paraiso Golf Course - 15 min drive - 6.0 km
  • Paradise Beach - 18 min drive - 7.4 km
  • Maroma Beach - 23 min drive - 10.9 km
  • Puerto Morelos Town Square - 26 min drive - 15.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬8 min drive
  • ‪Don Miquel - ‬11 min drive
  • ‪La Hacienda - ‬9 min drive
  • ‪El Cocotal - ‬3 min walk
  • ‪Sports & Music Bar - ‬11 min drive

About this property

El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only

Adults-only beachfront hotel with 14 outdoor pools
El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only offers 203 air-conditioned accommodations with indoor private hot tubs and free minibar items. 30-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and safes. Housekeeping is offered daily and change of bedsheets can be requested.

A private beach and a health club are featured at the hotel. 14 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 203 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with shower/tub combinations feature jetted bathtubs and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 14 outdoor swimming pools, you can spend some time at the private beach.
Grab a bite to eat at one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Visit one of the 2 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.
Featured amenities include complimentary wired internet access and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only has 4 restaurants on site.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • 14 outdoor pools
  • Full-service spa
  • Health club
  • Hot tub
  • Volleyball

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Outdoors

  • Dock
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • No lift
  • Tile flooring in public areas

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Food and drink

  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 02451323

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Reviews

El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 73 out of 124 reviews
Rating 8 - Good. 29 out of 124 reviews
Rating 6 - Okay. 5 out of 124 reviews
Rating 4 - Poor. 8 out of 124 reviews
Rating 2 - Terrible. 9 out of 124 reviews

Reviews

10/10 Excellent

Julie Anny Silva

Travelled with partner
Liked: Amenities
Good
Stayed 5 nights in Jul 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel, service and quiet.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jessica Ann

Liked: Staff & service, amenities, property conditions & facilities
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the options available. This is easily one of the TOP 5 resorts on Mexico 🇲🇽
Stayed 1 night in Jul 2025

8/10 Good

Kaley

Travelled with group
Liked: Cleanliness, amenities
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
Stayed 5 nights in Jun 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected white sands and a beach close to our room The sargassum seaweed was excessive, and was continually being cleared ineffectively from the beach, which actually didn't exist and the view was marred by concrete obelisks presumably there to prevent further erosion. So that it was not possible to enter the sea from the resort
Stayed 7 nights in Jun 2025

4/10 Poor

Anna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Stayed 4 nights in Jun 2025

10/10 Excellent

Samuel

Stayed 5 nights in Jun 2025

10/10 Excellent

Mark

Stayed 6 nights in Jun 2025

6/10 Okay

Brandy

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alyssa Shay

Stayed 7 nights in May 2025

10/10 Excellent

Mari, Tulsa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Hui Yon

Travelled with family
Liked: Cleanliness
Good if there is no seewwed
Stayed 4 nights in May 2025

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, never a dull moment.
Stayed 4 nights in May 2025

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
Stayed 5 nights in May 2025

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazingly friendly
Stayed 4 nights in May 2025

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and beautiful property
Stayed 3 nights in May 2025

10/10 Excellent

anthony

Travelled with partner
Liked: Amenities, property conditions & facilities
If u want to experience real paradise then come here to the casitas el dorado definitely one of the best resorts in the world
Stayed 5 nights in Apr 2025

2/10 Terrible

Ross A.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not go here . There are so many beautiful alternatives. El dorado is a cynical money grab - the nastiest most uncaring staff ever. The view may be 5 star. The stay itself is 1 star . All they care about is collecting your money and treating you with rudeness , no compassion- no interest in your joy. They are ice cold. This is the most cynical money grab - false advertising. I’ve traveled all over the world. This is the single worst most unpleasant experience I have ever had. They don’t maintain the property. They are passionless. As one Canadian person said to me “my wife and I are not rich- we saved for 4 years to come here - we want to leave early - I’d pay more to get just one smile let alone help or recommendations. When I said “I’d love to know your favorite activities “ the response “look at the app. Pick something . We will see if reservations are available.” I hope the corporate owners are paying attention: it’s serious. Every person I met said they would NEVER RETURN. Two days in “paradise” and I left angry, disrespected, stressed , and deeply upset. Stay away. This place needs a company retreat and reflection on why they are in the business the are . You’ll be treated better waiting on hold with with AT&T for customer service, than to dare to ask for some pleasant interaction, let alone assistance. Everything about this place is shameful.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Stayed 4 nights in Mar 2025

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Timothy, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
Stayed 5 nights in Mar 2025

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! We loved our stay!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jaden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

Jessica

Stayed 6 nights in Nov 2024