I booked a king bed with a sofa bed couch. Upon arrival, I was given our room key and entered a room only a bed. When I questioned the front desk worker, I was informed that the room that I booked doesn’t exist. There are no king beds with a sofa sleeper in them. I informed her that I have two children. I also showed her what I booked through Expedia.
We ended up switching to a double queen room, she came upstairs after I informed her that the room I entered, had no bedding, no towels, was dirty. She unlocked a different room and when I went inside, there was a man sleeping in the bed. She muttered the F word and ran downstairs before coming up again to present a different room that one was acceptable.
At least she was really trying to accommodate us. The pool floor is chipped and it feels like you’re walking on sand and the pieces stick to your feet.