I stayed at this Hilton property on October 31 and unfortunately had one of the most frustrating hotel experiences I’ve ever had. The room I was given appeared to be an accessible/handicap room, which would’ve been fine if the shower had been functional for standard use. Instead, it only had a handheld showerhead with no overhead option, and the mount on the wall didn’t angle downward — meaning I couldn’t actually take a proper shower. After a long day of travel, that was incredibly disappointing.
The next morning, housekeeping entered my room at 9:30 AM despite checkout not being until noon. It startled me awake and made for a very unpleasant morning.
When I tried to calmly explain all of this to the front desk at checkout, the staff member was dismissive and rude. She told me that since I booked through Expedia, I had to take it up with them and refused to even acknowledge my experience.
I did contact Expedia, who reached out to the hotel on my behalf — and the hotel refused to issue a refund, stating that “the shower was working properly.” I find that response insulting. You book a hotel for two simple things: to sleep well and shower comfortably. I was able to do neither, and instead have spent hours trying to get a basic resolution.
This experience has been disappointing. I expected better from a Hilton-branded property and hope corporate takes this feedback seriously.