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Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

3.5 star property

Photo gallery for Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

Exterior
Property preview
Fitness facility
Point of interest
2 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Housekeeping

Explore the area

View map
14670 Duval Road, Jacksonville, FL, 32218-9429
  • River City Market Place
    ‪16 min walk‬
  • Jacksonville Zoo and Gardens
    ‪10 min drive‬
  • Jacksonville Cruise Terminal
    ‪14 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds, Transfer Shower, Non Smoking (Communications Accessible)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Transfer Shower, Non Smoking (Communications Accessible)

9.0 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Atrium View)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Atrium View)

7.6 out of 10
Good
(5 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible Bathtub (Mobility, Communications)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible Bathtub (Mobility, Communications)

8.8 out of 10
Excellent
(14 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (High Floor)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(79 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible Bathtub, Non Smoking (Mobility, Communications)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible Bathtub, Non Smoking (Mobility, Communications)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Transfer Shower (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Transfer Shower (Communications)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Sofa Bed)

Suite, 1 Bedroom (Sofa Bed)

Suite, 1 Bedroom (Sofa Bed)

8.0 out of 10
Very good
(6 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 2 Queen Beds (High Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(65 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(94 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Express & Suites Jacksonville Airport by IHG

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.3 out of 5, Excellent, 1,034 reviews
The price is NZ$193
includes taxes & fees
28 Sept - 29 Sept
Holiday Inn Express & Suites Jacksonville Airport by IHG

About the area

Jacksonville

With a stay at Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG in Jacksonville (Northside), you'll be a 2-minute drive from River City Market Place and 6 minutes from Anheuser-Busch Brewery. .This hotel is 6.8 mi (10.9 km) from Jacksonville Zoo and Gardens and 9.4 mi (15.2 km) from Jacksonville Cruise Terminal.

What's nearby

  • River City Market Place - 16 min walk - 1.4 km
  • UF Health North - 19 min walk - 1.7 km
  • Jacksonville Zoo and Gardens - 10 min drive - 14.0 km
  • Jacksonville Cruise Terminal - 14 min drive - 17.0 km
  • EverBank Stadium - 20 min drive - 26.5 km

Getting around

  • Jacksonville Station - 20 min drive
  • Jacksonville International Airport (JAX) - 10 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Circle K - ‬3 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Starbucks - ‬17 min walk

About this property

Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

Hotel with 2 restaurants, near River City Market Place
Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG offers 317 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 317 air-conditioned rooms featuring refrigerators and microwaves. 37-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services. Additional features at this hotel include a television in a common area, a ballroom, and a vending machine.
Grab a bite at Proper 1822, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Full breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Proper 1822 - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Savannah Bistro - This restaurant serves breakfast only. Open daily.
Starbucks Cafe - This coffee shop serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to 12:30 AM
  • Parking on site (USD 10 per day)
  • Extended parking on site (USD 10 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: USD 6 to 15 for adults and USD 6 to 15 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Proper 1822
  • Savannah Bistro
  • Starbucks Cafe

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 6 to 15 for adults, and USD 6 to 15 for children
  • Self parking fee: USD 10.00 per day
  • Extended parking fee: USD 10.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from March 01 to October 31
Pool access available from 9:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville Airport/I-95N
Crowne Plaza Jacksonville Airport/I-95N
Crowne Plaza Hotel Airport/I-95N
Crowne Plaza Airport/I-95N
Crowne Plaza Hotel Jacksonville Airport/I 95N
Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG Hotel
Crowne Plaza Hotel Jacksonville Airport/I 95N an IHG Hotel

Reviews

Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG Reviews

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 919 out of 1665 reviews
Rating 8 - Good. 328 out of 1665 reviews
Rating 6 - Okay. 206 out of 1665 reviews
Rating 4 - Poor. 120 out of 1665 reviews
Rating 2 - Terrible. 92 out of 1665 reviews

Reviews

6/10 Okay

Sasha

Travelled with family
Liked: Staff & service, room comfort
The only issue we had was getting someone from the front desk to answer if we called from our room. Other than that, the stay was good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Loniesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely book again.
Stayed 1 night in Jun 2025

6/10 Okay

Leslie, Way

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property run down and very outdated. Bathroom extremely small and not well lit. Paid parking although not mentioned in ad.
Stayed 1 night in Jun 2025

10/10 Excellent

Cathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and comfortable

Lawrence the Lamb that checked us out was wonderful!! You have a winner with him! Also the breakfast was delicious.
Stayed 1 night in Jun 2025

10/10 Excellent

Ossa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds and pillows were fantastic
Stayed 1 night in Jun 2025

8/10 Good

APRIL, RALEIGH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super nice!
Stayed 4 nights in May 2025

6/10 Okay

Sirois

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
It was fine, However, the transport to the airport driver was only there to drive, no talking and not helpful, wasn’t greeted or asked to help with bag. Also the lady at the front desk said I could leave later to get transport and u am glad I didn’t listen as it would have been tight if I took her advice
Stayed 1 night in Jun 2025

6/10 Okay

Micah

Travelled with family, Travelled with family and small children
We wanted a double queen room and the room they gave us was a king single. The lady at the front desk was very nice but almost didn’t believe me that it was a single bed room. The hallways were very humid and hot, the room was nice but needed detail cleaning and had visible wear in a lot of areas. All four of us did not sleep well, tossing and turning on the beds all night. There was only two towels and no place to put the soap in the shower.
Stayed 1 night in Jun 2025

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Soiled bedding. Terrible
Stayed 1 night in Jun 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!!
Stayed 1 night in May 2025

8/10 Good

Dr Marvin R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The major issues with this stay was that they never seemed to have more than 2 luggage carts in the lobby, so I had to wait on checking in and upon leaving to get my luggage. There are no bellmen, that I saw. Also, the pool closes at 11pm...that's fine, but since it's literally the only outdoor seating in a hotel with zero balcony rooms, that means you can't sit anywhere outside after 11pm. That's just plain stupid.
Stayed 2 nights in Jun 2025

8/10 Good

Kimberlyn

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The property was ok, but when you think of "Crown Plaza" you would expect more. Carpet in hallway was extremely dirty, only one elevator worked, no microwave in the room, no ice machine on each floor, no luggage carts available, toilets are very low and needs to be up higher and I think it's ridiculous to have to pay to park when you are a guest. We stayed 2 nights, and I called down to the front desk and requested cleaned towels and the desk clerk stated that housekeeping was putting towels out as we speak and I never received any clean towels.
Stayed 2 nights in Jun 2025

8/10 Good

Jason

Travelled with family and small children
Breakfast was great , location convenient, environment nice and quite. Really wish they had smart TVs
Stayed 2 nights in Jun 2025

8/10 Good

Tammy

Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Erika

Travelled with family
Liked: Staff & service
Disliked: Amenities
Check in staff was great. Room was humid. Key stopped working well before check out whike we were having breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Corrine got us set up with early check-in despite the business of people checking out. Location made it easy to get to from cruiseline, shopping, food, and sightseeing. Dunner was reasonably priced and staff was helpful and friendly
Stayed 1 night in Jun 2025

6/10 Okay

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was the right price ($127) for the need. You can tell that it USED TO be a pretty nice hotel, & that they've been remodeling & "upgrading" as slowly as possible & with the cheapest materials possible. They SHOULD update their in-room phones, in room amenities, & their hours of availability for food/coffee especially - no coffee after 11:00 a.m.!!? What? They should place some room service menus IN the rooms, & perhaps some writing paper, a pen, &/ or a Bible. NONE of those things were present. We WERE able to get a "late checkout" but only until noon, BUT we were NOT ALLOWED to use the pool, in the afternoon, while we waited for our flight which was in the evening...
Stayed 1 night in Jun 2025

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children
Liked: Amenities
Everything was great
Stayed 1 night in Jun 2025

4/10 Poor

Julie

Disliked: Cleanliness
The first room I had was all the way at the end of the hall and it had fleas in the carpeting. I went down to the front desk and said i wanted a different room, so all the girl said was oh sorry and gave me another room that was in the other tower however still all the way at the end of the hallway. This room was not thoroughly cleaned because there was still a dirty diaper in the bathroom garbage. She did not offer me a upgraded room or any of my money back for this situation. In my opinion very unprofessional.
Diaper in bathroom garbage
Stayed 1 night in Jun 2025

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place was very nasty not clean at all! Half the rooms where ripped apart it smelled like mold which gave me a horrible headache! Staff was not friendly at all very rude and short with answers to our questions. There is absolutely nothing in the area to do hardyno food choices either l
Stayed 1 night in Jun 2025

6/10 Okay

Baillee

Disliked: Amenities
Check in for Caucasian woman I was treated differently compared to the 3 other people that were ahead of me. Room was basic not the cleanest, checked beds I was very surprised there was no plastic on the mattress. Just needed a place to sleep for the evening.
Stayed 1 night in Jun 2025

4/10 Poor

Zoey

Disliked: Cleanliness, property conditions & facilities, room comfort
My stay was not good at all. The place smelled of mold, the elevators were having trouble working. The AC was out in most of the hallways leading to the rooms. Some of the hallways had even construction still going on in them. It looks like the staff just tried to cover up major problems with a nice look when you walk in.
Stayed 1 night in Jun 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
The bed was so uncomfortable elevator was so hot no air room was dusty i was disappointed because i use to go there yrs back and theybsaid they up graded but i liked it back then it was nice clean not dusty in room elevator had air
Stayed 1 night in May 2025

8/10 Good

Alexander

Liked: Cleanliness, amenities
The property was close to the airport and shopping was conveniently close also. The rooms could have better, as I have stayed in IHG properties before and this one was not as good as others in New York and Fort Lauderdale.
Stayed 3 nights in Jun 2025