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Staybridge Suites Austin NW by IHG

3.0 star property

Photo gallery for Staybridge Suites Austin NW by IHG

Property amenity
Interior
Exterior
Property amenity
Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pet-friendly
  • Gym

Explore the area

View map
13087 Research Blvd., Austin, TX, 78750
  • Place, Austin Aquarium
    ‪1 min drive‬
  • Place, Lakeline Mall
    ‪3 min drive‬
  • Place, Arboretum at Great Hills Mall
    ‪5 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Transfer Shower)

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Accessible, Kitchen (Transfer Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Suite, 2 Bedrooms, Kitchen | Bathroom

Suite, 2 Bedrooms, Kitchen

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Kitchen

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Kitchen

7.0 out of 10
Good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Roll-In Shower)

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

7.2 out of 10
Good
(9 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Kitchen

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, Kitchen

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Studio Suite, 1 Queen Bed, Kitchen

8.2 out of 10
Very good
(33 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(16 reviews)
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Austin

With a stay at Staybridge Suites Austin NW by IHG in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and H-E-B Center. .This hotel is 8.9 mi (14.3 km) from Lake Austin and 13.5 mi (21.8 km) from University of Texas at Austin.

What's nearby

  • Main Event Entertainment - 10 min walk - 0.9 km
  • Austin Aquarium - 1 min drive - 1.5 km
  • Lakeline Mall - 3 min drive - 4.9 km
  • Apple Inc. - 5 min drive - 5.3 km
  • Arboretum at Great Hills Mall - 5 min drive - 8.3 km

Getting around

  • Lakeline Station - 8 min drive
  • Austin Station - 23 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 28 min drive

Restaurants

  • ‪Texas Roadhouse - ‬15 min walk
  • ‪Kuppanna Austin - ‬2 min drive
  • ‪Shenanigans - ‬14 min walk
  • ‪Jardin Corona - ‬13 min walk
  • ‪Kerbey Lane Cafe - ‬15 min walk

About this property

Staybridge Suites Austin NW by IHG

Hotel in Austin with free breakfast and a 24-hour fitness center
Staybridge Suites Austin NW by IHG offers 80 accommodations with complimentary newspapers and coffee/tea makers. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Make yourself at home in one of the 80 guestrooms, featuring kitchens with refrigerators and stovetops. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Grab a bite from the grocery/convenience store serving guests of Staybridge Suites Austin NW by IHG. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served daily.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Austin? This hotel has 840 square feet (76 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 840 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (81 centimetre high)
  • Lift (122 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 100.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
An off-leash area is available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay) plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Staybridge Suites Aparthotel
Staybridge Suites Aparthotel Austin Nw
Staybridge Suites Austin Nw
Staybridge Suites Austin
Staybridge Suites Austin NW Hotel
Staybridge Suites Austin NW
Staybridge Suites Austin NW by IHG Hotel
Staybridge Suites Austin NW an IHG Hotel
Staybridge Suites Austin NW by IHG Austin
Staybridge Suites Austin NW by IHG Hotel Austin

Staybridge Suites Austin NW by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1002 reviews
Rating 8 - Good. 223 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Loved staying here! Everyone was super friendly and the small kitchen was super convenient. It had an ice maker so we always had ice when needed. It wasn’t super busy, no loud neighbors. Very clean and comfortable definitely 10/10 recommend.
Stayed 5 nights in Jul 2025

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing and uncomfortable

Sleeping on the bed was super uncomfortable as the bed is hard as a rock. The sleeper sofa tried to devour us every time we sat on it. There were paper towels in the garbage disposal. There were no dishwashing pods for the dishwasher. There was no hand soap or body wash. They gave us three towels for four people. There was no coffee or coffee filters. When we got coffee filters they were five times larger than needed . The hotel room appeared as if it had not been cleaned except for the bed linens. People were smoking marijuana by the pool constantly. Every time we ask for any amenities that we are expected to have in any hotel room we got looked at as if we had three heads. The ice maker did not work. And the smoke detector low battery alarm went off at 3:00 in the morning one of the nights we were there. Will never stay here again.
Stayed 4 nights in Jul 2025

6/10 Okay

Virginia

Stayed 4 nights in Jul 2025

10/10 Excellent

Diana

Stayed 1 night in Jul 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great
Stayed 1 night in Jul 2025

6/10 Okay

cole

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice facility, great staff

I stayed here a few weeks ago and no problems with the facility itself. Really nice and roomy. Clean and nice ammenities. Seems like it may have been a Residence Inn at one time so it's a good value at the price that I paid. This time things didn't go as smoothly but still 5 stars as it wasn't something they could control and the employees were great. Unfortunately they were experiencing a facility wide hot water issue outage for a couple days. I also had an issue with the lock on my door which kept me from being able to get into my room when I was in a big hurry. Initially they thought it was the battery but they literally had to use a wire under the door to reach up and grab the handle from the inside to get it open. Pretty impressive manever really. The combination of the problems from the facility were frustrating but the manager (Daniella) was great. I'm sure she was dealing with a lot of unhappy travelers but she is so empathetic and kind that it would be impossible to leave with a negative overall impression of the place. She ended up transfering me to another hotel on the other side of the parking lot which was just as nice. I'll definitely stay here again on my next trip to Austin as any facility can have mechanical issues but very few will have the staff to handle things so well.
Stayed 4 nights in Jul 2025

8/10 Good

Francesca

Liked: Cleanliness
Stayed 4 nights in Jul 2025

4/10 Poor

Raghu

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

No hot water..

I never really got to stay there. They did not have hot water and I got to know about it just as I called to say that I was going to check-in late. I had to find a different hotel at midnight.. not the best of experiences. They did offer to find me a place at Fairfield inn which is like a sister property. But Fairfield is not pet friendly.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

April

Stayed 3 nights in Jul 2025

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like a home away from home.
Stayed 1 night in Jul 2025

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

April

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent. The rooms fill up quick. If you are looking for a wonderful and affordable stay while in Austin go book now.
Stayed 3 nights in Jun 2025

10/10 Excellent

Maddie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice staying here at the hotel, the spaces are so nice with mini kitchen without stove :( the staff there are friendly, and the hotel itself is very clean. This hotel is very accessible to highways easy! Will be staying here again next time I come to Texas!
Stayed 4 nights in Jun 2025

10/10 Excellent

susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff waa amazingly friendly and helpful. Breakfast was always hot and fresh, very good!! My kida loved the pool.
Stayed 3 nights in Jun 2025

8/10 Good

LaxmiKanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Good for large family. Breakfast was good. Rooms were clean.
Stayed 1 night in Jun 2025

10/10 Excellent

JAMES

Stayed 1 night in May 2025

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was amazing! Breakfast buffet was great. Hotel and hotel grounds were clean. Only rated 4 stars due to water pressure in showers.
Stayed 3 nights in Jun 2025

10/10 Excellent

April

Stayed 2 nights in Jun 2025

8/10 Good

Maria

Liked: Staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Jeron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quaint!

The hotel was clean and quaint! We appreciate the guest services for accommodating us when we arrived before scheduled. They honored a long forgotten IHG membership that I haven't used since 2017 and allowed us that privilege. They also provided various services throughout our stay with a smile and none of the sass that seems to qualify as customer service nowadays. A pleasure and a joy! God willing, we will stay again!
Stayed 3 nights in May 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, amenities
I recently stayed at here (Room 408) over the weekend 5/23-25 and I am compelled to share my experience. Unfortunately, it was far from satisfactory. The ceiling had a noticeable leak, and I could see what appeared to be mold growing in the area. The furniture was in poor condition; the sofa bed was ripped, and the mattress was stained. To make matters worse, we found a roach on the kitchen counter, which was quite disgusting. The comforters also had stains, which made it uncomfortable to use them. I requested additional blankets because we chose not to sleep with the comforters. The whole room had an unpleasant smell of mold, further adding to our discomfort. Given these issues, I believe the price we were charged was unjustified. Overall, I will not be returning to this hotel chain in the future. I hope you take these concerns seriously to improve the quality of your accommodations.
Stayed 2 nights in May 2025

10/10 Excellent

felicita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Gail Y

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

on a scale of 1-10 I give it a 15+

I loved the room, it was just what I wanted. It was perfect. It was comfortable, clean, quiet and reasonable. the staff was friendly and helpful. I highly recommend this hotel.
Stayed 3 nights in May 2025