4/10 Poor
Haleigh
2 Aug 2025
Liked: Cleanliness, property conditions & facilities
W
First night of our vacation was completely ruined. Everything was fine until we came back from dinner around 10pm. My boyfriend went back out to our vehicle to grab something briefly, and when he returned, three large wasps had attached to his sweatshirt and entered our room. We were both stung more than once, and spent the next hour trying to either kill or get them out of the room. We were able to trap two in the bathroom, but then unable to use the bathroom for the night. We had a private balcony included with our room that we were unable to use due to 8-10 more wasps swarming the chairs/lights. We also called the front desk approximately 10+ times to report with no answer. No way to get in touch with management after hours at all. We spoke to the young girl working the counter in the morning, who was very sweet and told us she would tell her manager about it. When we spoke with the manager later that day, it felt as though we were not being believed because she didn’t see any right that minute, and suggested maybe we saw “little bees”. My boyfriend and I live in a wooded area with many bugs, including large wasps and hornets. We are familiar with the difference. Thankfully, there were none in the room our second night, but still some on the balcony. We were unable to use the balcony included with the price of our room at all. We were not offered any compensation for this.
Haleigh
Stayed 2 nights in Jul 2025