The room was clean. The staff were excellent, very welcoming, friendly, and accommodating, especially at the front desk and in the spa. The only thing that bothered me was that, both days we went to the spa, one of the few amenities wasn't working. The day when one of the hot tubs was out was really disheartening because, had I known, I would not have bothered to pay for a pass, as there was not enough room for multiple couples to fit in one spa at a time, so I ended up waiting around. Besides that, everything was terrific. We didn't have to leave to do anything. We shopped, ate all meals, relaxed, and played games. It's a great quick getaway.