6/10 Okay
Karen
16 Jun 2025
The hotel manager was great. I was unaware that I had booked a smoking room. There were plenty of non-smoking rooms available at the hotel, but hotels.com would not allow the manager or me to change my stay to a non-smoking room. Extremely disappointing as I was not given any option to cancel the reservation and book somewhere else. It was not comfortable being in a smoking room as the smell of smoke permeates everything in the room. I will never book with hotels.com again.
Karen
Stayed 1 night in Jun 2025